Innovative thinking and planning are among the most important tasks in the business system. Innovation is an urgent necessity for continuity and growth. This program focuses on identifying the strengths, weaknesses, opportunities, and threats facing the organization. In addition to defining goals, how to formulate them and building plans according to the administrative level, identifying the elements of the planning process and integrating innovative thinking in the planning stages to ensure creative results.

Successful organizations rely on Critical Thinking and creative thought leaders who can generate inventive problem solving answers to the organizations issues. This training program provides participants with the knowledge and skills required to analyze problems and implement creative ideas in a practical way for the work environment, in addition to familiarity with tools and techniques that help analyze solutions, choose the most appropriate, and schedule lists to choose the best solutions.

It is a well-known fact that the Great Depression of 1929 was one of the most serious economic crises of the 20th century. With time, this has led to the emergence of new concepts for B2B competition, as well as the separation of B2B sales from other sales activities. Therefore, the development of sales personnel for the corporate sector has become a must for any organization. This training program focuses on developing the sales experience and improving the experience of corporate sales customers, studying and analyzing the marketing mix and recognizing its relationship to increasing market shares and its impact on the total sales volume, in addition to providing participants with effective negotiation skills to deal with B2B sales and achieve the desired corporate goals.

People with high intelligence and mental abilities may not necessarily be successful in life. It is essential to possess emotional intelligence, or the ability to control feelings and emotions, in order to be successful and achieve personal development. The objective of this program is to provide participants with emotional intelligence skills that will enable them to understand their feelings, regulate them, deal with them positively, master communication, possess emotional competence, and get rid of negative emotions.

Having the ability to communicate and deal with people with disabilities is one of the most important skills that all frontline employees in financial institutions must possess, in a way that enhances the humanitarian role of those institutions towards their clients of people with disabilities, and contributes to facilitating ways to provide financial services to this group of society and establish fairness among all segments of society. This training program covers several topics, the most important of which is the concept of people with disabilities, and the instructions of the Central Bank related to the services provided in financial institutions for them, as well as the skills of dealing and communication and the mechanism of welcoming them.

Professional communication skills are considered an important factor in any relationship in general and in insurance specifically, and therefore, any servicing industry, including insurance, highly regard the basic principles that control the behavior and communication with others as it gives them an edge in understanding different personalities in future clients and the best ways to deal with them. This skill-based course in Professional communication skills in insurance is ideal for any candidates looking to communicate in the right way, effectively, efficiently and successfully with other people as communication in insurance is a core element in favoring one company over another. The topics we concentrate on include; principles and foundations of human relations, basic principles that govern human communication and behavior, communication process, criticism and personality types.

"Finance for Non-Finance Professionals" is an extensive 4-day program, with condensed and engaging sessions totalling 7 hours each day, specifically oriented towards degree-educated professionals from varied industries, the programme is ideal for those in non-financial positions and who seek to bolster their financial literacy. This comprehensive program is meticulously designed to demystify the world of finance for participants, fostering a proficiency that enables them to decipher and utilise financial information for strategic advantage. Over the course of these four days, participants will engage with financial principles and analysis techniques tailored to extend their expertise beyond their specific specialties, thereby equipping them with the understanding crucial for holistic and informed decision-making processes.

The Insurance Claims Handling Program focuses on providing participants with a comprehensive understanding of claims management. The program covers the fundamental principles of claims handling, an understanding of insurance products and related services, as well as the considerations and procedures involved in claims management. It also addresses the structure of the claims function, effective settlement methods, and the management of associated expenses. The objective is to enhance participants' ability to apply best practices in claims management, ensuring efficiency and fairness in processing and settlement.

The ability to self-knowledge, set priorities, and effectively manage your goals is vital in both personal and work life. This training program is designed to enable participants to discover and understand themselves, direct their abilities, manage their feelings and behavior to achieve the desired goals, which leads

There is a Chinese proverb that says: Behind every capable person there are capable people. Collaboration is a vital part of personal and professional life, so learning team development and organizational culture is a great start to a better future. This training program is designed to provide participants with the concept of team work, the mechanisms for building it, the importance of developing the group spirit among the participants, and mechanisms for increasing the degree of team cohesion, rooting group values and unifying the vision among team members, which increases the effectiveness of work teams and reduces friction and conflict between teams within the organization through Unity of vision and goals and achieving more effective results.

Strong sales teams are one of the most valuable tools that an organization can have in order to remain competitive in today's hard-hitting business environment. The more well-trained the sales team is, the more opportunities they can create, leading to greater results for the company as a whole. In this training program, participants will learn about the importance of sales, the basic sales stages, and the characteristics of successful salesman, as well as skills for dealing with different kinds of customers, retaining loyalty to an organization, and handling objections and complaints

Administrative correspondence is an effective means of communication between members of the work team in organizations, which ensures the effective flow of information and decisions. This training program focuses on enhancing and developing participants' skills to learn about the art of formal writing and the mechanisms and stages of administrative correspondence, which supports communication and efficient problem solving, in addition to achieving goals effectively.

Every profession has ethics, and every organization has ethical standards. Ethics is the basis of business, and the employee's commitment to work ethics does not mean only following regulations and laws, but also ensuring that work is carried out within standards and rules of professional conduct, in a way that enhances job commitment and achieves credibility and transparency. This program focuses on introducing participants to the standards of work in the financial sector, the code of professional ethics, relevant regulations and legislation, knowledge of professional rights and duties and how to maintain confidentiality and information security, as well as knowledge of protocols for dealing with others in the work environment.

CRM (Customer Relationship Management) is one of the most important tools for supporting and growing an organization. To maintain continuity in the market, an organization's real wealth is its customers. A successful business depends on communicating with clients effectively, understanding them better, and meeting their expectations. Through this training program, students will learn to understand the concepts, importance, and stages of customer relationship management and to achieve sustainable results, as well as understand the types of customers and to apply an efficient and effective customer relationship management system.

Call centers are one of the most important marketing tools in serving distinguished customers and meeting their needs and expectations through professional communication with them, managing their objections and responding to their complaints. It is also an important tool in achieving customer satisfaction and loyalty to ensure repeat purchases. This training program focuses on providing participants with verbal and nonverbal communication skills, persuasion and influence skills, and enhancing professional behavior, in addition to developing techniques for dealing with the telephone, responding to objections, managing complaints and following up to achieve a unique customer experience.

Effective management has always been an important part of the working life of employees, as motivation, enthusiasm and productivity are closely related to how efficient and effective a manager is. The manager is not only responsible for the management’s output and reports, but also the responsibility of supporting and empowering employees by understanding their needs, motives, and guiding them in areas where they need to develop. The best leaders are those who communicate effectively with their employees and have high levels of emotional intelligence. So, what are some characteristics of an effective manager and how should he motivate and empower his employees and team members to achieve the best results? This training program focuses on effective management methods and basic skills for managers, as well as a review of the concepts and methods of guidance and how to set smart goals for employees, in addition to identifying motivation methods and its obstacles, and addressing the challenges facing managers to increase their ability to empower employees and direct them towards achieving the organization's desired goals.

Globalization, automation, digitalization and changes in workforce patterns over the past five years, and most recently due to the COVID-19 pandemic, have made rapid business transformation a necessity for organizations to change the way they think and act to keep pace with developments. In this training program, participants obtain the skills necessary to manage change by developing critical skills and familiarizing themselves with the tools to implement change accurately and smoothly, thus positively impacting the organization's growth and success, as well as its ability to remain competitive in the field of business.

Customers are the real wealth and capital of business organizations today. The real competitive advantage in the market is how many customers you own and your ability to maintain them. Therefore, customer centricity has become of paramount importance through customer service and excellent communication with them professionally. The program focuses on fostering a customer-centric culture by understanding customer needs and expectations aiming to make appropriate changes and thereby exceeding their expectations, delivering an outstanding customer experience and creating a long-term relationship, along with understanding the benefits of customer centric performance.

This training program provides participants with knowledge and skills related to the insurance claims department and its functions, claims philosophy, various types of reserves, as well as a review of methods for combating fraud in insurance claims, unwarranted overpayments of claims amounts, estimating the claims provision, as well as describing the role of reinsurance in managing catastrophic claims.

The Diploma in Insurance is a technical and supervisory qualification for insurance staff working across all sectors of the industry, and the logical progression from the Certificate in Insurance. The Diploma will provide you with a firm understanding of insurance fundamentals and will enable you to build towards advanced technical knowledge, thereby ensuring you have the means to function effectively in a challenging environment. Insurance Broking Practice (M81) unit counts towards a Diploma in Insurance, it may also count towards the Advanced Diploma in Insurance. This training program provides participants with knowledge and understanding of the wide range of technical skills required by a professional insurance broker. In addition, they will learn how to handle clients professionally.

This training program aims to prepare participants with the knowledge and skills necessary to pass the mandatory professional exam for the credit advisor, which is intended for all employees of service delivery channels, customer care, & financing preparation in the banking & finance sectors This program is designed to familiarize participants with all financing products, instructions for providing a real estate/mortgage financing product, the mechanism for obtaining financing, the main steps, & documents for obtaining financing products, highlighting the Saudi company for credit Information & the credit report form, in addition to the operational & credit risks that customers may be exposed to, & how to manage those risks. Objectives, their nature, principles of conduct and work ethics, as well as a review of the relevant laws & regulations, which enable them to perform their duties towards customers & the beneficiary professionally & responsibly.

Increasing competition has forced businesses to think carefully about deepening and improving their relationship with customers. Customer experience is the driver of organizations transformation and business development. This program focuses on developing and refining the skills of employees to improve the customer experience at all stages of engagement with the customer. The program also covers how to develop a basic model for improving customer experience that ensure customer satisfaction and loyalty, which results in increasing the organization's market share and maximizing its profits, in addition to developing a positive customer experience culture within the organization at all customer touchpoints.

Are you familiar with the basics of business writing? Can you simplify complex ideas? Would you like to improve your technical writing and reporting skills? Professional writing skills improve relationships and performance between employees and stakeholders, thus contributing to the credibility and professionalism of a business. Through this training program, participants will develop business writing skills that will allow them to communicate effectively with each other through learning and using various electronic methods, as well as acquiring the skills necessary to efficiently prepare formal letters and technical reports.

In light of the efforts made by insurance companies to verify information related to their customers, they have taken great care to implement the "know your customer" rules and guidelines in order to combat financial crime and ensure that the principles of integrity prevail in all operations and activities. This training program is designed to familiarize participants with the concept of knowing your customer, the general rules for identifying customers and verifying their identities, and how to assess customer risks, as well as reviewing the instructions and regulations issued by the Central Bank regarding the principle of knowing your customer in the insurance sector.

Risk management in insurance companies is an essential element of management and accountability, as it is a method and approach applied to all company departments to increase the effectiveness of corporate governance and compliance systems, which supports the achievement of strategic goals by identifying, analyzing, evaluating and prioritizing and monitoring risks to help ensure the sustainability of the company’s work and enable it to achieve its objectives. A main focus of this program is to identify risk management, its stages, and various tools for risk management as well as to review the legal framework for risk management in the Saudi insurance sector and to learn how to prepare an emergency plan for management of business continuity and crises.

Communication is the basis of success, the greater the ability to communicate effectively, the greater the chances of success in work and personal life. This training program is designed to improve and develop the verbal and nonverbal communication skills of employees, and to provide participants with communication skills to achieve the goals of the communication process, in addition to developing the skills of listening, presentation, recitation and feedback, and understanding the purposes of body language to enhance the communication process.

To combat Fraud threats, laws and regulations have been enacted that make financial services responsible for preventing those threats. This program is designed to provide candidates with a proper understanding of fraud, its types, its indicators, methods of Fraud detection, investigation and prevention, different tools available to counter fraud in financial Sectors.

A salesman is a reflection of the insurance organization, and he must have technical skills, excellent communication skills, and perseverance in order to build relationships of trust with customers to whom he proposes appropriate solutions, with the primary objective of achieving the company's sales goals efficiently. This Program covers the concept of and importance of sales, its basic stages and the characteristics of a successful sales person, as well as how to handle different types of customers, sales techniques, smart targeting, attracting customers, how to maintain their loyalty to the organization and how to maximize sales, in addition to focusing on the mechanism of dealing with objections and complaints effectively.

Customer service is very important to business success as it requires knowing yourself before knowing the customer as well as knowing the processes and techniques to build strong customer relationships. Excellent customer service is not an optional thing but an urgent necessity. When you deal with your customers exceptionally, they become an effective marketing tool for business. The program focuses heavily on the behaviors and social aspects of customer service through the practice of communication skills techniques in addition to understanding and using different aspects of behavior and body language to ensure positive and successful customer interaction.

Unlock your potential to lead and inspire with The Financial Academy's Emerging Leader Program (ELP), tailored for ambitious professionals ready to leave a lasting impact. ELP encapsulates the core of transformative leadership by blending interactive sessions with actionable insights, aiming to develop a growth mindset, master strategic communication, and exert powerful influence. This journey of self-discovery encompasses engaging lectures, in-depth case studies, and personalized coaching, all designed to arm you with vital leadership skills for today's ever-evolving financial sector. ELP not only boosts your confidence to lead but also encourages you to inspire others. The program developed in partnership with the Center for Creative Leadership, the program is a lighthouse for those determined to redefine norms, foster innovation, and steer teams toward unparalleled success. Embrace the future as a visionary leader who navigates with precision, energizes with actions, and turns obstacles into opportunities. Embark on your leadership journey—enroll in the Emerging Leader Program today.

Corporate governance is simply about how we run our businesses to ensure they are run properly, fairly and in the interests of all key stakeholders. Boards of directors are responsible for the governance of their companies, but all employees need to be aware of their roles and responsibilities and apply the policies, procedures and guidelines which the board sets out for them. This training program explores the roles played by the shareowners, boards, directors, executive managers and other stakeholders.

Embark on an unparalleled journey with the Executive Insurance Management Simulation Program, tailor-made for industry leaders. This program is your gateway to mastering the art of strategic business planning, elevating underwriting efficiency, and sculpting a diversified investment strategy aligned with insurance demands. Delve deep into crafting a solid solvency framework, excel at capital management, and demystify the critical role of reinsurance in ensuring financial resilience. Through interactive exercises, real-life case studies, and simulations, your decision-making skills will be honed to perfection. Designed for ambitious professionals’ executives eager to navigate the complexities of the insurance world with adeptness, this program promises to transform your perspective and catapult your career to unprecedented heights. Join us for this transformative experience that's set to redefine industry standards.

Dive into the future of finance with our cutting-edge Artificial Intelligence in Finance program, designed specifically for today's financial leaders. This immersive training experience will equip you with the knowledge and tools to harness AI technology, transforming your approach to financial strategies, risk management, and customer service. Learn from industry experts how AI is reshaping the financial sector, from predictive analytics to automated customer interactions, and how you can lead this change within your organization. Whether you're looking to innovate your services, enhance decision-making processes, or drive a culture of digital transformation, our program offers a comprehensive roadmap to mastering AI in finance. With hands-on exercises, real-world case studies, and strategic planning workshops, you'll emerge ready to tackle the challenges and opportunities of AI integration. Perfect for finance professionals seeking to stay ahead in a rapidly evolving industry, this program will not only expand your skill set but also position you as a leader in the digital finance revolution. Join us to unlock the full potential of AI in your financial practices, setting new standards for excellence and innovation in your field.

In today's dynamic and competitive business landscape, leadership excellence and strategic thinking are paramount for senior executives. This course has been meticulously designed to empower CEOs and top-level executives with the knowledge, skills, and insights necessary to navigate the complexities of modern leadership successfully. Over the five intensive days, we will embark on a transformative journey, delving into the core principles of visionary leadership, strategic planning, effective decision-making, financial acumen, ethical leadership, and governance best practices. Through engaging lectures, interactive discussions, practical exercises, and real-world case studies, you will not only enhance your leadership capabilities but also gain the strategic prowess required to lead your organisation toward sustainable growth and success.

Corporate governance is simply about how we run our businesses to ensure they are run properly, fairly and in the interests of all key stakeholders. Boards of directors are responsible for the governance of their companies, but all employees need to be aware of their roles and responsibilities and apply the policies, procedures and guidelines which the board sets out for them. This module examines the role, authority, legal responsibilities of an effective director and the relationship between board performance and its structure, composition and membership.

It is no surprise that fraud has accompanied insurance since its inception, but the origins of this practice and the method by which it operates have evolved over time, and numbers of insurance fraud incidents have recently increased. This program is designed to provide candidates with a proper understanding of; fraud, its types, its indicators, methods of Fraud detection, investigation and prevention, different tools available to counter fraud in different lines of business in insurance.

Future Financial Leadership Program (FFLP) is one of the Financial Academy’s initiatives that aim at achieving the Saudi Vision 2030, by developing a squad of competent leaders who will lead future development of financial sector, based on the objectives of the Financial Sector Development Program (FSDP).

GCC BDI is the leading organization in the region for board directors, BDI has a strong values-based and ethical corporate culture. As well as focusing on employee training and development on personal and career growth and instilling corporate values and work ethics in them. This training program focuses on the board’s role in risk oversight, risk governance structures, risk appetite and balancing risk and opportunity, incorporating strategic risk thinking into strategy, effective Enterprise Risk Management and disclosure, and embedding a risk culture.

The capital market system and regulations aim to develop the market and the entities operating in it, and to provide guarantee and protection for dealers from any practices involving fraud or manipulation, while enhancing transparency and raising the professional level of workers in the sector. As is necessarily known, every profession has ethics, and every organization has ethical standards. Ethics is the basis of business, which ensures the achievement of credibility and transparency, which will reflect positively on the organization, its employees and its clients. The training program designed to enhance business ethics and focus on the principles of functional commitment to ensure customer satisfaction and strengthen relationships with stakeholders.

GCC BDI is the leading organization in the region for board directors, BDI has a strong values-based and ethical corporate culture. As well as focusing on employee training and development on personal and career growth and instilling corporate values and work ethics in them. This workshop will explore the board’s role in setting the strategic vision and direction for the organization, the importance of strategic thinking and creating competitive advantage, innovation and the latest technological trends.