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(4.7/ 5) 34 Reviews
Customer service is a fundamental pillar in building a strong corporate image and fostering lasting trust with clients. This program delivers a comprehensive professional approach to developing refined communication skills and high-standard service behaviors. It focuses on understanding customer profiles and effectively utilizing body language to create exceptional and sustainable experiences. Because excellence in customer service is not an option—it is the foundation of long-term organizational success.
(4.7/ 5)
34 Learner Rating
Customer service is very important for any business to thrive, as it requires knowing yourself before knowing the customer, as well as exploring the processes and techniques necessary to build strong customer relationships. Excellent customer service is not an optional thing but an urgent necessity. When you deal with your customers exceptionally, they become an effective marketing tool for your business. The program focuses heavily on the behaviors and social aspects of customer service through the practice of communication skills techniques in addition to understanding and using different aspects of behavior and body language to ensure positive and successful customer interaction.
Banking
Capital Market
Insurance
Financing
Customer Orientation
Not Exist
Lecture
Case Studies +3
Lecture
Case Studies
Brainstroming
Practical Implementation
Dialogue Teams
Pre Assessment
Post Assessment
Banking Operations Office...
Senior Teller
Talent Acquisition Specia...
Organizational Developmen...
+8Banking Operations Officer
Senior Teller
Talent Acquisition Specialist
Organizational Development Specialist
Learning and Development Specialist
HR Operations Specialist
"Investor Relations Analyst
Insurance Agent
Senior Broker
Claims Investigator
Senior Underwriter
Finance Officer (Type of Financing)
This provides you with the opportunity to select the available times that suit you best for participation in our program. These times represent slots during which we are ready to welcome you and provide assistance and guidance.
Self Learning
Module 1: Importance of Exceptional Customer Service
Module 2: Who your Customers Are? And What They Expect?
Module 3: Attitude and Exceptional Customer Service Qualities
Module 4: Phone, Voice mail, Email, and Texting Etiquette
Module 5: The Customer Interaction Process
Module 6: Preventing and Dealing with Angry Customers
Module 7: Customer Service Excellence
Module 8: Hiring for Attitude - Training for Skills
Understanding the impact of exceptional customer service for the first impression.
telephone etiquette, electronic mail so that to communicate effectively with the stakeholders
Reaching a unanimous agreement with customers through demonstrating acceptable creative solutions.
Adopting the best practices and communication methods with customers for detecting the hot points of resentment and handling them.
Understanding benchmarking through customers’ perspective to achieve competitive success and gain customer satisfaction.
Dealing professionally with difficult customers to build a good friendly will through FTF which leads to retain them so long.
Applying appropriate strategies to meet customers’ needs and offering high quality services.
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