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Communication is the foundation of success in any work environment; however, many graduates possess strong academic qualifications but lack the practical tools needed for professional and impactful communication. This program offers students and graduates a comprehensive, hands-on framework to develop verbal and non-verbal communication skills and enhance their ability to influence and engage in dialogue across various workplace settings. The program begins with a clear understanding of the concept of effective communication, including the communication process, its key components, and the barriers that may hinder it. It then moves to verbal and non-verbal communication and body language, where participants learn how to read and interpret body movements, as well as identify different representational systems and adapt their communication style to each type to ensure successful interaction. The program also explores the fundamental difference between hearing, listening, and active listening, along with its three stages. It concludes with emotional intelligence based on Goleman’s model, highlighting its five components and their role in enhancing communication effectiveness and professional influence.
Banking
Capital Market
Insurance
Financing
قنوات تقديم الخدمة
العمليات البنكية +13
قنوات تقديم الخدمة
العمليات البنكية
الوساطة في عقد الصفقات
المبيعات والتوزيع / الوسطاء
العمليات التمويلية
العناية بالعملاء
قنوات تقديم الخدمة
علاقات المستثمرين
إدارة المشاريع
إدارة العلاقات
الخدمات السكرتارية
التواصل ومشاركة أصحاب المصلحة
التحصيل والاسترداد
الموارد البشرية وإدارة التغيير
الموارد البشرية وإدارة التغيير
Personal Skills and Self-Development
Not Exist
Lecture
Case Studies +3
Lecture
Case Studies
Brainstroming
Practical Implementation
Role-play
Pre Assessment
Post Assessment
Students and Graduates
Students and Graduates
This provides you with the opportunity to select the available times that suit you best for participation in our program. These times represent slots during which we are ready to welcome you and provide assistance and guidance.
Self Learning
Module 1: Foundations and Concepts of Effective Communication Skills
Module 2: Verbal and Non-Verbal Communication and Body Language
Module 3: Active Listening Skills and Dialogue
Module 4: Emotional Intelligence and Its Role in Enhancing Communication
Define the concept of effective communication and its characteristics, identify the elements and pillars of the communication circle, and describe the barriers that obstruct effective communication and ways to overcome them.
Apply effective verbal communication techniques and develop a personal speaking style, and distinguish between the representational systems (visual, auditory, kinesthetic) and adapt to different interaction styles.
Use non-verbal communication skills and body language to enhance the communication process, and apply effective dialogue strategies to avoid common failure causes and ensure positive outcomes.
Apply the three stages and strategies of active listening, and use attentive listening skills for deeper understanding and genuine participation during dialogue.
Evaluate the five components of emotional intelligence (self-awareness, self-regulation, motivation, empathy, and social skills), and apply them to enhance effective communication and professional impact in the work environment.
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