Explore Financial Academy
About the Academy
Discover our Rich, 60-Year Journey
Jadarat
A Comprehensive System for Skill and Knowledge Development
Governance
Meet our Inspiring Leadership
Success Stories
Check out our Clients’ Reviews and Testimonials
...
Elevate your customer service standards with this program designed to empower you to deliver a unique and exceptional customer experience. You will learn how to understand customer expectations and meet their needs to earn their satisfaction and loyalty, while gaining a comprehensive understanding of a successful customer service culture and the regulatory and legal environment within the insurance sector.
With the growing competition in today's world, "customer service" is one of the most important factors that determine the extent to which organizations succeed in developing and maintaining business. This program is designed to familiarize participants with the “customer service” skills needed to deliver a unique and distinct “customer experience”; It includes understanding customer expectations, meeting their needs to ensure their satisfaction, and earning their loyalty. Giving them a comprehensive perception of customer service culture in successful companies. The program also addresses the legislative and regulatory environment that governs the relationship of insurance companies to their customers.
Insurance
+3
Customer Orientation
Not Exist
Lecture
Dialogue Teams +1
Lecture
Dialogue Teams
Role-play
Pre Exam
Post Exam +1
Pre Exam
Post Exam
Discussion Panel
-
- +3
-
-
-
-
-
This provides you with the opportunity to select the available times that suit you best for participation in our program. These times represent slots during which we are ready to welcome you and provide assistance and guidance.
Online Training
Definition of “Customer Service”
Foundations of Customer Service
Attitude towards Customer
What does the Customer want?
Online Training
Definition of Customer Experience (CX)
Customer Experience Vs Customer Service
Importance of Customer Experience
The Customer Journey
How to Make a Great Customer Experience
Online Training
Definition of Communication
Communication Goals
Listening (Active Listening)
Barriers of Effective Communication
Online Training
How to Improve Customer Satisfaction?
Customer Loyalty
Understanding Basic Human Emotions
Legal Background: Insurance Market Code of Conduct Regulation
Understand the concept of customer service and its main foundations to make sure the needs of the customer are well identified and met.
Learn key customer service skills so that he can communicate and deal with them professionally.
Measure and analyze the customer experience in order to provide a unique, great experience for the customer.
Identify optimal mechanisms for addressing customer complaints so as to gain their satisfaction and loyalty.
Be aware of the different personalities of customers in order to determine the right way to deal with each of them.
Gain a better understanding of the legal context that governs insurance client relationships; to avoid breaching.
