Refine Your Search
...
...
1 Reviews
Register now to learn how to deliver an exceptional customer experience in the insurance market, understand customer expectations, meet their needs, and ensure their satisfaction and loyalty.
1 Reviews
With the growing competition in today's world, "customer service" is one of the most important factors that determine the extent to which organizations succeed in developing and maintaining business. This program is designed to familiarize participants with the “customer service” skills needed to deliver a unique and distinct “customer experience”; It includes understanding customer expectations, meeting their needs to ensure their satisfaction, and earning their loyalty. Giving them a comprehensive perception of customer service culture in successful companies. The program also addresses the legislative and regulatory environment that governs the relationship of insurance companies to their customers.
Insurance
Claims
Customer Care +3
Claims
Customer Care
Marketing
Policy Operations
Sales and Distribution / Intermediaries
Customer Orientation
Not Exist
Lecture
Dialogue Teams +1
Lecture
Dialogue Teams
Role-play
Pre Exam
Post Exam +1
Pre Exam
Post Exam
Discussion Panel
Purchase Program
( 0)Available
To preview individual and groups discount policy, Click Here
This provides you with the opportunity to select the available times that suit you best for participation in our program. These times represent slots during which we are ready to welcome you and provide assistance and guidance.
Online Training
Definition of “Customer Service”
Foundations of Customer Service
Attitude towards Customer
What does the Customer want?
Online Training
Definition of Customer Experience (CX)
Customer Experience Vs Customer Service
Importance of Customer Experience
The Customer Journey
How to Make a Great Customer Experience
Online Training
Definition of Communication
Communication Goals
Listening (Active Listening)
Barriers of Effective Communication
Online Training
How to Improve Customer Satisfaction?
Customer Loyalty
Understanding Basic Human Emotions
Legal Background: Insurance Market Code of Conduct Regulation
Understand the concept of customer service and its main foundations to make sure the needs of the customer are well identified and met.
Learn key customer service skills so that he can communicate and deal with them professionally.
Measure and analyze the customer experience in order to provide a unique, great experience for the customer.
Identify optimal mechanisms for addressing customer complaints so as to gain their satisfaction and loyalty.
Be aware of the different personalities of customers in order to determine the right way to deal with each of them.
Gain a better understanding of the legal context that governs insurance client relationships; to avoid breaching.
