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With the growing competition in today's world, "customer service" is one of the most important factors that determine the extent to which organizations succeed in developing and maintaining business. This program is designed to familiarize participants with the “customer service” skills needed to deliver a unique and distinct “customer experience”; It includes understanding customer expectations, meeting their needs to ensure their satisfaction, and earning their loyalty. Giving them a comprehensive perception of customer service culture in successful companies. The program also addresses the legislative and regulatory environment that governs the relationship of insurance companies to their customers.
Insurance
Customer Orientation
Not Exist
Lecture
Dialogue Teams +1
Lecture
Dialogue Teams
Role-play
Pre Assessment
Post Assessment +1
Pre Assessment
Post Assessment
Discussion Panel
Claims
Customer Care
Policy Operations
Marketing
+1Claims
Customer Care
Policy Operations
Marketing
Sales and Distribution / Intermediaries
This provides you with the opportunity to select the available times that suit you best for participation in our program. These times represent slots during which we are ready to welcome you and provide assistance and guidance.
Self Learning
Module 1: Introduction to “Customer Service”
Module 2: Introduction to Customer Experience (CX)
Module 3: Communication Skills
Module 4: Customer Satisfaction
Understand the concept of customer service and its main foundations to make sure the needs of the customer are well identified and met.
Learn key customer service skills so that he can communicate and deal with them professionally.
Measure and analyze the customer experience in order to provide a unique, great experience for the customer.
Identify optimal mechanisms for addressing customer complaints so as to gain their satisfaction and loyalty.
Be aware of the different personalities of customers in order to determine the right way to deal with each of them.
Gain a better understanding of the legal context that governs insurance client relationships; to avoid breaching.
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