Job Family Card - Policy Operations

Perform insurance policy administration, by ensuring accurate documentation are in place to support the risk exposure. Process applications, makes changes to, reinstatement of, and cancellation of insurance policies. Identifies areas of weakness in manuscript policy forms, explains why those areas are problematic and works closely with Legal to draft and finalize acceptable wording to assure that the policy wording matches the company intent. Issue insurance policy

Job Family Code

IPO

Career Path View

Job Roles

Card Job Role Description

Job Role

Policy Operations Associate

Job Family Code

IPO

Job Family

Policy Operations

Responsibilities

    Provide technical support in policy administration-related matters.

    Prepare and process applications for submission to the insurer.

    Obtain renewal instruction and information to facilitate the dispatch of renewal policies to customers.

    Administer the issuance of insurance certificates to clients.

Card Job Role Description

Job Role

Policy Operations Specialist

Job Family Code

IPO

Job Family

Policy Operations

Responsibilities

    Identify areas of weakness in manuscript policy forms and explain why those areas are problematic with relation to organization's underwriting policy and provide solutions.

    Develop and manage a wordings repository containing an up to date suite of agreed wordings for all business lines.

    Process approved applications and ensure all policy information, required documentation, forms and templates are in place for issuance.

    Provide advocacy support in handling client and broker negotiations with the underwriters.

    Work closely with the legal department to draft and finalize acceptable wording and issue policy ensuring regulatory compliance.

Card Job Role Description

Job Role

Policy Operations Manager

Job Family Code

IPO

Job Family

Policy Operations

Responsibilities

    Develop and oversee implementation of guidelines and processes for policy issuance and policy wording as well as policy review criteria to ensure smooth running of the department.

    Oversee policy operations and ensure timely review of wordings and associated documentation and provision to underwriters of appropriate and solutions based feedback.

    Oversee the review or cancellation of insurance policies, and notify necessary departments of policy cancellations.

    Collaborate with underwriters, underwriting management, Legal and various internal and external parties as necessary.

    Manage day-to-day policy operations and manage department performance.

Card Job Role Description

Job Role

Head of Policy Operations

Job Family Code

IPO

Job Family

Policy Operations

Responsibilities

    Contribute to the formulation of the overall organization's strategy, in collaboration with others in the executive team, focussing the organization's Policy Operations.

    Approve and ensure implementation of Policy Operations policies and procedures and ensure its efficiency.

    Manage Policy Operations and ensures its compliance to regulatory requirements as well as market Standards.

    Manage and monitor Policy Operations budget for cost efficiency.

    Manage internal and external relationships and represent the organisation in all business matters related to Policy Operations.

    Ensure all insurance policies are reviewed technically and revised legally to safeguard the organisation's rights and avoid future conflicts with the policyholders.

Programs Related to JobFamily

All Training Programs

Artificial Intelligence for Executives (AIE)

Elevate your financial leadership with our transformative AI training program. Discover how AI is reshaping finance through real-world examples and case studies, equipping you to identify and leverage AI within your organization. Learn to craft strategic AI integration plans by analysing your operations for optimal deployment areas. Tackle ethical, privacy, and security challenges head-on with comprehensive compliance strategies. Lead your organization through cultural shifts to embrace AI, enhancing decision-making, risk management, operational efficiency, and customer satisfaction. Finally, prepare for the future with an action plan that keeps you ahead of emerging AI trends and technologies. This program is your gateway to becoming an AI-savvy leader in the financial sector.

Details

Future Financial Leadership Program (FFLP)

Future Financial Leadership Program (FFLP) is one of the Financial Academy’s initiatives that aim at achieving the Saudi Vision 2030, by developing a squad of competent leaders who will lead future development of financial sector, based on the objectives of the Financial Sector Development Program (FSDP).

Details

Preparation Program for Insurance Foundations Professional Exam (IFCE)- Third Edition

This training program aims to prepare participants with the knowledge and skills necessary to pass the Insurance Foundations Professional Exam (IFCE). This exam is mandatory for all employees of the insurance sector in the Saudi market. During this program, the participant will learn about the elements of insurance and the principles associated with them. This program also highlights the main functions of insurance companies and the products they provide to protect individuals and companies from the risks they are exposed to.

Details

Risk Oversight: The Role of the Board

GCC BDI is the leading organization in the region for board directors, BDI has a strong values-based and ethical corporate culture. As well as focusing on employee training and development on personal and career growth and instilling corporate values and work ethics in them. This training program focuses on the board’s role in risk oversight, risk governance structures, risk appetite and balancing risk and opportunity, incorporating strategic risk thinking into strategy, effective Enterprise Risk Management and disclosure, and embedding a risk culture.

Details

Introduction to Block Chain

You've probably heard of the term "Block chain", right? but you don't really know how it works? What are its applications? Many people refer to Block chain technology as the "The Internet of Money", also it has been one of the fastest growing information technologies of the past decade. Therefore, this training program is designed to cover the fundamentals of Block Chain and its applications, as well as the challenges and risks involved with its various applications.

Details

Excellence Customer Experience

Increasing competition has forced businesses to think carefully about deepening and improving their relationship with customers. Customer experience is the driver of organizations transformation and business development. This program focuses on developing and refining the skills of employees to improve the customer experience at all stages of engagement with the customer. The program also covers how to develop a basic model for improving customer experience that ensure customer satisfaction and loyalty, which results in increasing the organization's market share and maximizing its profits, in addition to developing a positive customer experience culture within the organization at all customer touchpoints.

Details

Finance for Non-Financial

"Finance for Non-Finance Professionals" is an extensive 4-day program, with condensed and engaging sessions totalling 7 hours each day, specifically oriented towards degree-educated professionals from varied industries, the programme is ideal for those in non-financial positions and who seek to bolster their financial literacy. This comprehensive program is meticulously designed to demystify the world of finance for participants, fostering a proficiency that enables them to decipher and utilise financial information for strategic advantage. Over the course of these four days, participants will engage with financial principles and analysis techniques tailored to extend their expertise beyond their specific specialties, thereby equipping them with the understanding crucial for holistic and informed decision-making processes.

Details

The Next CEO

In today's dynamic and competitive business landscape, leadership excellence and strategic thinking are paramount for senior executives. This course has been meticulously designed to empower CEOs and top-level executives with the knowledge, skills, and insights necessary to navigate the complexities of modern leadership successfully. Over the five intensive days, we will embark on a transformative journey, delving into the core principles of visionary leadership, strategic planning, effective decision-making, financial acumen, ethical leadership, and governance best practices. Through engaging lectures, interactive discussions, practical exercises, and real-world case studies, you will not only enhance your leadership capabilities but also gain the strategic prowess required to lead your organisation toward sustainable growth and success.

Details

Microsoft Excel- Advanced Level

One of the basic skills needed to carry out daily tasks professionally is the ability to use Microsoft Excel to manage and create equations and statistics. This training program is designed to provide participants with the knowledge and skills necessary to use advanced technologies in Excel efficiently and effectively.

Details

Fintech Bootcamp

Dive into the dynamic world of financial technology with our comprehensive Fintech Bootcamp and Hackathon, designed for forward-thinking professionals eager to master the digital transformation reshaping the financial industry. This intensive program offers a unique blend of theoretical knowledge and practical experience, guiding participants through the intricacies of fintech innovations, data analytics, regulatory frameworks, and much more. From exploring the genesis and disruptive forces of the fintech revolution to mastering the latest in data analytics, AI, and regulatory frameworks, our curriculum is designed to empower you with the knowledge and skills crucial for crafting cutting-edge financial solutions. Distinguished by its comprehensive approach, the bootcamp covers a wide array of topics including NeoBanking, Embedded Finance, digital transformation strategies, and the nuances of Agile management, all tailored to the specific needs and regulatory conditions of the MENA region and beyond. Participants will have the unparalleled opportunity to learn from seasoned industry experts, engage in real-world case studies, and apply their learnings in a dynamic hackathon environment, culminating in the chance to pitch innovative fintech solutions to potential investors. Whether you aim to elevate your career, pivot to a fintech specialization, or launch a startup, our bootcamp offers the tools, insights, and network to propel you to the forefront of financial innovation. Join us to unlock a world of opportunities in the fintech domain, where you'll not only gain a competitive edge as well as becoming a part of an elite community driving the future of finance. Register now to redefine your career and shape the next wave of fintech innovation.

Details

Customer Service & Insurance Market Code of Conduct

With the growing competition in today's world, "customer service" is one of the most important factors that determine the extent to which organizations succeed in developing and maintaining business. This program is designed to familiarize participants with the “customer service” skills needed to deliver a unique and distinct “customer experience”; It includes understanding customer expectations, meeting their needs to ensure their satisfaction, and earning their loyalty. Giving them a comprehensive perception of customer service culture in successful companies. The program also addresses the legislative and regulatory environment that governs the relationship of insurance companies to their customers.

Details

Effective Communication Skills

Communication is the basis of success, the greater the ability to communicate effectively, the greater the chances of success in work and personal life. This training program is designed to improve and develop the verbal and nonverbal communication skills of employees, and to provide participants with communication skills to achieve the goals of the communication process, in addition to developing the skills of listening, presentation, recitation and feedback, and understanding the purposes of body language to enhance the communication process.

Details

Protection and Savings Insurance Applications

The spread of the Covid-19 virus and the need for financial stability in light of the various financial crises have affected the increase in the demand for purchasing protection and saving insurance products, which made it necessary for insurance companies to market insurance products that meet the special needs of individuals and companies. Through this program, the participant will learn about protection and savings products with an investment component, the individual and group products so that he can identify the most suitable clients for this type of product and succeed in marketing the most suitable products for those clients. Moreover, he will gain the necessary knowledge for enhancing his understanding of protection and savings insurance underwriting.

Details

Emerging Leader Program (ELP)

Unlock your potential to lead and inspire with The Financial Academy's Emerging Leader Program (ELP), tailored for ambitious professionals ready to leave a lasting impact. ELP encapsulates the core of transformative leadership by blending interactive sessions with actionable insights, aiming to develop a growth mindset, master strategic communication, and exert powerful influence. This journey of self-discovery encompasses engaging lectures, in-depth case studies, and personalized coaching, all designed to arm you with vital leadership skills for today's ever-evolving financial sector. ELP not only boosts your confidence to lead but also encourages you to inspire others. The program developed in partnership with the Center for Creative Leadership, the program is a lighthouse for those determined to redefine norms, foster innovation, and steer teams toward unparalleled success. Embrace the future as a visionary leader who navigates with precision, energizes with actions, and turns obstacles into opportunities. Embark on your leadership journey—enroll in the Emerging Leader Program today.

Details

Emotional Intelligence for Professionals

People with high intelligence and mental abilities may not necessarily be successful in life. It is essential to possess emotional intelligence, or the ability to control feelings and emotions, in order to be successful and achieve personal development. The objective of this program is to provide participants with emotional intelligence skills that will enable them to understand their feelings, regulate them, deal with them positively, master communication, possess emotional competence, and get rid of negative emotions.

Details

GCC BDI Certified Board Directors- Module 1: Corporate Governance Essentials

Corporate governance is simply about how we run our businesses to ensure they are run properly, fairly and in the interests of all key stakeholders. Boards of directors are responsible for the governance of their companies, but all employees need to be aware of their roles and responsibilities and apply the policies, procedures and guidelines which the board sets out for them. This training program explores the roles played by the shareowners, boards, directors, executive managers and other stakeholders.

Details

Property Insurance

Providing the participant, the technical knowledge of property insurance to all the people working in the Property insurance department in the insurance company. During this tailor-made course in property insurance, the candidates will be given a detailed overview of different types of property insurance (Fire and allied perils and All Risk), Business Interruption, and the related reinsurance function.

Details

Teamwork Skills

There is a Chinese proverb that says: Behind every capable person there are capable people. Collaboration is a vital part of personal and professional life, so learning team development and organizational culture is a great start to a better future. This training program is designed to provide participants with the concept of team work, the mechanisms for building it, the importance of developing the group spirit among the participants, and mechanisms for increasing the degree of team cohesion, rooting group values and unifying the vision among team members, which increases the effectiveness of work teams and reduces friction and conflict between teams within the organization through Unity of vision and goals and achieving more effective results.

Details

Effective Sales Skills in Insurance Companies

A salesman is a reflection of the insurance organization, and he must have technical skills, excellent communication skills, and perseverance in order to build relationships of trust with customers to whom he proposes appropriate solutions, with the primary objective of achieving the company's sales goals efficiently. This Program covers the concept of and importance of sales, its basic stages and the characteristics of a successful sales person, as well as how to handle different types of customers, sales techniques, smart targeting, attracting customers, how to maintain their loyalty to the organization and how to maximize sales, in addition to focusing on the mechanism of dealing with objections and complaints effectively.

Details

Outstanding Sales and Negotiation Skills- B2B

It is a well-known fact that the Great Depression of 1929 was one of the most serious economic crises of the 20th century. With time, this has led to the emergence of new concepts for B2B competition, as well as the separation of B2B sales from other sales activities. Therefore, the development of sales personnel for the corporate sector has become a must for any organization. This training program focuses on developing the sales experience and improving the experience of corporate sales customers, studying and analyzing the marketing mix and recognizing its relationship to increasing market shares and its impact on the total sales volume, in addition to providing participants with effective negotiation skills to deal with B2B sales and achieve the desired corporate goals.

Details

Strategic Thinking- BDI

GCC BDI is the leading organization in the region for board directors, BDI has a strong values-based and ethical corporate culture. As well as focusing on employee training and development on personal and career growth and instilling corporate values and work ethics in them. This workshop will explore the board’s role in setting the strategic vision and direction for the organization, the importance of strategic thinking and creating competitive advantage, innovation and the latest technological trends.

Details

21st Century Business Skills

Setting goals and objectives is very essential for successful people. Planning and prioritizing one’s day are two key skills needed to be successful and add value to an organization. Time is one of our most valuable resources, yet we don’t always manage it as effectively as we could. If not managed properly, it will lead to a stressful working environment that prevents you from being successful and achieving your goals. Participants in this training program will learn how to prioritize and plan their time effectively, as well as how to use their communication skills to influence those around them. They will also learn how to manage meetings and delegation with success.

Details

Analyzing Data with Microsoft Power BI

Analyzing statistics and creating reports that help in decision-making is one of the most important things in the business world, and Microsoft Power BI is one of the most important tools for analysis and decision support, as it gives decision makers a comprehensive view of important and critical data in the organization, through a set of integrated services that Analyze, share, and transform data into interactive dashboards and reports. This training program is designed to provide participants with the knowledge and skills needed to design and build scalable data models, filter, transform and process data, learn how to create dashboards, create and optimize reports, and configure and manage workspaces.

Details

Presentation Skills

Presentation skills are a very important part of the business ecosystem. Whether internally, aimed at making a point of view to co-workers, or externally to persuade and influence stakeholders, it is a skill used daily in all walks of life. The Presentation Skills program focuses on several capabilities that contribute to building a positive interaction with the target audience. The program covers the most important concepts and practical methods in the process of preparing and organizing the presentation, in addition to knowing the impact of body language on the success of the presentation.

Details

GCC BDI Certified Board Directors- Module 2: The Effective Director

Corporate governance is simply about how we run our businesses to ensure they are run properly, fairly and in the interests of all key stakeholders. Boards of directors are responsible for the governance of their companies, but all employees need to be aware of their roles and responsibilities and apply the policies, procedures and guidelines which the board sets out for them. This module examines the role, authority, legal responsibilities of an effective director and the relationship between board performance and its structure, composition and membership.

Details

Methods of Detecting Forgery in Documents & Signatures

The concerned authorities issued several laws and regulations to combat forgery in documents and signatures to protect organizations against the various risks relating to the receipt and handling of forged documents and cheques. This program is designed to familiarize the participants with the concept of forgery of documents and their signatures, the different types of forgery, its methods and means of combating it in financial institutions.

Details

Preparation Program for the Professional Exam for Principles of Insurance (280)- LOMA

The Associate, Life Management Institute (ALMI) awarded by Life Office Management Association (LOMA) is a global professional qualification that focuses on knowledge and skills relevant to the insurance industry and the financial services sector, in addition to being a standard of excellence in preparing industry experts. Principles of Insurance- LOMA 280 one of the subjects required to obtain the fellowship, it covers many modules such as principles of insurance, the process of becoming insured, and the policyowner’s contractual rights. The course includes information on the features of individual and group life insurance, health insurance, and annuity products.

Details

Motor Insurance (M94)- Dip. CII

The Diploma in Insurance is a technical and supervisory qualification for insurance staff working across all sectors of the industry, and the logical progression from the Certificate in Insurance. The Diploma will provide you with a firm understanding of insurance fundamentals and will enable you to build towards advanced technical knowledge, thereby ensuring you have the means to function effectively in a challenging environment. Motor Insurance (M94) unit counts towards a Diploma in Insurance, it may also count towards the Advanced Diploma in Insurance. This training program provides an understanding of the risks faced by the various types of motor vehicles and the legal requirements associated with motor insurance. It includes relevant case law and an overview of the different types of motor insurance products available from the general insurance market.

Details

Change Management

Globalization, automation, digitalization and changes in workforce patterns over the past five years, and most recently due to the COVID-19 pandemic, have made rapid business transformation a necessity for organizations to change the way they think and act to keep pace with developments. In this training program, participants obtain the skills necessary to manage change by developing critical skills and familiarizing themselves with the tools to implement change accurately and smoothly, thus positively impacting the organization's growth and success, as well as its ability to remain competitive in the field of business.

Details

Preparation Program for Claims Practice (M85) Exam- Dip CII

The Diploma in Insurance is a technical and supervisory qualification for insurance staff working across all sectors of the industry, and the logical progression from the Certificate in Insurance. The Diploma will provide you with a firm understanding of insurance fundamentals and will enable you to build towards advanced technical knowledge, thereby ensuring you have the means to function effectively in a challenging environment. Claims Practice (M85) unit counts towards a Diploma in Insurance, it may also count towards the Advanced Diploma in Insurance. Through this training program, participants will understand key aspects of claims and how to handle them.

Details

Exams Related to JobFamily

All Exams
We value your feedback

Dear visitor, we hope that you will participate in improving and developing the services provided by the academy on the website.

Was it easy to find what you were looking for on the Academy's website?
Was the information presented on the Academy’s website sufficient and useful?
Please share with us your suggestions for developing the website
Thank you!