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Perform insurance policy administration, by ensuring accurate documentation are in place to support the risk exposure. Process applications, makes changes to, reinstatement of, and cancellation of insurance policies. Identifies areas of weakness in manuscript policy forms, explains why those areas are problematic and works closely with Legal to draft and finalize acceptable wording to assure that the policy wording matches the company intent. Issue insurance policy
IPO10
IPO20
IPO40
IPO50
Policy Operations Associate
IPO10
Policy Operations
Provide technical support in policy administration-related matters.
Prepare and process applications for submission to the insurer.
Obtain renewal instruction and information to facilitate the dispatch of renewal policies to customers.
Administer the issuance of insurance certificates to clients.
Policy Operations Specialist
IPO20
Policy Operations
Identify areas of weakness in manuscript policy forms and explain why those areas are problematic with relation to organization's underwriting policy and provide solutions.
Develop and manage a wordings repository containing an up to date suite of agreed wordings for all business lines.
Process approved applications and ensure all policy information, required documentation, forms and templates are in place for issuance.
Provide advocacy support in handling client and broker negotiations with the underwriters.
Work closely with the legal department to draft and finalize acceptable wording and issue policy ensuring regulatory compliance.
Policy Operations Manager
IPO40
Policy Operations
Develop and oversee implementation of guidelines and processes for policy issuance and policy wording as well as policy review criteria to ensure smooth running of the department.
Oversee policy operations and ensure timely review of wordings and associated documentation and provision to underwriters of appropriate and solutions based feedback.
Oversee the review or cancellation of insurance policies, and notify necessary departments of policy cancellations.
Collaborate with underwriters, underwriting management, Legal and various internal and external parties as necessary.
Manage day-to-day policy operations and manage department performance.
Head of Policy Operations
IPO50
Policy Operations
Contribute to the formulation of the overall organization's strategy, in collaboration with others in the executive team, focussing the organization's Policy Operations.
Approve and ensure implementation of Policy Operations policies and procedures and ensure its efficiency.
Manage Policy Operations and ensures its compliance to regulatory requirements as well as market Standards.
Manage and monitor Policy Operations budget for cost efficiency.
Manage internal and external relationships and represent the organisation in all business matters related to Policy Operations.
Ensure all insurance policies are reviewed technically and revised legally to safeguard the organisation's rights and avoid future conflicts with the policyholders.
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