Program Brief

Having the ability to communicate and deal with people with disabilities is one of the most important skills that all frontline employees in financial institutions must possess, in a way that enhances the humanitarian role of those institutions towards their clients of people with disabilities, and contributes to facilitating ways to provide financial services to this group of society and establish fairness among all segments of society. This training program covers several topics, the most important of which is the concept of people with disabilities, and the instructions of the Central Bank related to the services provided in financial institutions for them, as well as the skills of dealing and communication and the mechanism of welcoming them.

Program Goals

At the end of the training program, the participant should be able to:

  • Review the regulations and instructions of the Central Bank related to financial services provided to people with disabilities, to ensure their application in a manner that achieves financial inclusion.
  • Learn about the concept of people with disabilities to verify the type of disability, so provide the service that suits each case.
  • Removing all physical and behavioral barriers that hinder access of people with disabilities to financial services, thus enabling them to manage their financial affairs independently and in complete privacy.
  • Familiarity with methods of communication and interaction with people with disabilities to ensure a distinct customer experience
Jadarat

Program Agenda
Module 1: Introduction and Definitions
  • 1 Definition of people with disabilities

    • 2 Regulations and laws in the field of people with disabilities

      • 3 Instructions of the Saudi Central Bank related to services provided to people with disabilities in financial institutions

        Module 2: The Concept of Interaction with People with Disabilities
        • 1 The concept of human interaction

          • 2 How to interact with people with disabilities

            • 3 How to deal with other clients in the presence of people with disabilities

              • 4 The impact of interaction with people with disabilities

                • 5 The concept of customer experience from the perspective of people with disabilities

                  Module 3: Mechanisms of Interaction and Communication with People with Disabilities
                  • 1 The art of dealing with people with disabilities through:

                    • Offer respect

                      • Speak and act tactfully

                        • Be patient

                          • Offering assistance

                          • 2 :Welcoming, communicating and providing financial service to:

                            • People with visual impairment

                              • People with hearing impairment

                                • People with physical and mobility disabilities

                                  • Cane or crutch users

                                    • People with learning disabilities

                                      • People with speech and language impairment

                                        • People with intellectual disabilities

                                          • People with behavioral and emotional disorders

                                            • multiple disabilities

                                              • autism, and other disabilities that require special care

                                              Program Requirements

                                              Not Available

                                              Program Path

                                              Names of the training programs that are integrated (enriched) with the training program:

                                              • Not Available

                                              Names of the training programs that after the training program:

                                              • Not Available
                                              Program Method
                                              • Lecture
                                              • Case Studies
                                              • Role-play
                                              Evaluation Method
                                              • Other
                                              Training Type
                                              • In Class Training
                                              • Online Training

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