Having the ability to communicate and deal with people with disabilities is one of the most important skills that all frontline employees in financial institutions must possess, in a way that enhances the humanitarian role of those institutions towards their clients of people with disabilities, and contributes to facilitating ways to provide financial services to this group of society and establish fairness among all segments of society. This training program covers several topics, the most important of which is the concept of people with disabilities, and the instructions of the Central Bank related to the services provided in financial institutions for them, as well as the skills of dealing and communication and the mechanism of welcoming them.
At the end of the training program, the participant should be able to:
1 Definition of people with disabilities
2 Regulations and laws in the field of people with disabilities
3 Instructions of the Saudi Central Bank related to services provided to people with disabilities in financial institutions
1 The concept of human interaction
2 How to interact with people with disabilities
3 How to deal with other clients in the presence of people with disabilities
4 The impact of interaction with people with disabilities
5 The concept of customer experience from the perspective of people with disabilities
1 The art of dealing with people with disabilities through:
Offer respect
Speak and act tactfully
Be patient
Offering assistance
2 :Welcoming, communicating and providing financial service to:
People with visual impairment
People with hearing impairment
People with physical and mobility disabilities
Cane or crutch users
People with learning disabilities
People with speech and language impairment
People with intellectual disabilities
People with behavioral and emotional disorders
multiple disabilities
autism, and other disabilities that require special care
Not Available
Names of the training programs that are integrated (enriched) with the training program:
Names of the training programs that after the training program:
Add Comment