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3 Reviews
Communication skills for engaging with people with disabilities are a strategic bridge to solidifying the values of equity and financial inclusion within your organization. This program is designed to empower front-line staff to deliver exceptional customer experiences that comply with Central Bank regulations and embody the financial sector's profound humanitarian role. By mastering specialized greeting techniques and communication methods, you will transform the principle of "inclusivity" into a tangible reality, ensuring that financial services are accessible to every client with dignity and professionalism. Be a part of this positive change and elevate your organization’s service standards to include everyone without exception.
3 Reviews
Effective communication and interaction with people with disabilities are essential skills for frontline employees in financial institutions. These skills strengthen the institution's humanitarian role and facilitate the delivery of financial services to all clients. This training program aims to establish the principle of financial equity by covering key topics, including the conceptual understanding of disability and the relevant Central Bank regulations. Furthermore, it focuses on specialized communication techniques, appropriate welcoming protocols, and ways to enhance inclusivity, ultimately ensuring a superior and inclusive customer experience.
Banking
Capital Market
Insurance
Financing
Customer Orientation
Not Exist
Lecture
Case Studies +1
Lecture
Case Studies
Role-play
Other
Customer Care Assistant
This provides you with the opportunity to select the available times that suit you best for participation in our program. These times represent slots during which we are ready to welcome you and provide assistance and guidance.
In Class Training-Online Training
Definition of people with disabilities
Regulations and laws in the field of people with disabilities
Instructions of the Saudi Central Bank related to services provided to people with disabilities in financial institutions
In Class Training-Online Training
The concept of human interaction
How to interact with people with disabilities
How to deal with other clients in the presence of people with disabilities
The impact of interaction with people with disabilities
The concept of customer experience from the perspective of people with disabilities
In Class Training-Online Training
The art of dealing with people with disabilities through:
:Welcoming, communicating and providing financial service to:
People with visual impairment
People with hearing impairment
People with physical and mobility disabilities
Cane or crutch users
People with learning disabilities
People with speech and language impairment
People with intellectual disabilities
People with behavioral and emotional disorders
multiple disabilities
autism, and other disabilities that require special care
Review the regulations and instructions of the Central Bank related to financial services provided to people with disabilities, to ensure their application in a manner that achieves financial inclusion.
Understand the concept of disability and identify its types to ensure services are tailored appropriately to each individual's needs.
Removing all physical and behavioral barriers that hinder access of people with disabilities to financial services, thus enabling them to manage their financial affairs independently and in complete privacy.
Familiarity with methods of communication and interaction with people with disabilities to ensure a distinct customer experience
