Explain the importance of efficient administration practices to a company’s business processes, productivity, profitability, and compliance with regulatory and ethical standards.

Describe how marketing, actuarial, accounting, treasury operations, legal, compliance, human resources, and information technology coordinate with staff in insurance administration.

Understand how to regulate privacy, medical testing, replacements, money laundering, and financing terrorists during the underwriting process for both individual and group business.

List the basic features and underwriting considerations of various types of insurance.

Explain the steps to evaluate a typical claim, and any “red flags” that indicate potentially fraudulent claims.

Recognize actions that qualify as unfair claim practices according to the NAIC Unfair Claims Settlement Practices Act, and requirements imposed on insurers by the NAIC Unfair Life, Accident and Health Claims Settlement Practices Model Regulation.

Identify the benefits to insurers who provide effective customer service, including the tools that automate and simplify customer service delivery.