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(4.6/ 5) 19 Reviews
In today’s business landscape, customers are the true wealth and the ultimate competitive advantage; hence, this program establishes "Customer Centricity" as a fundamental pillar of success. We aim to empower participants with a deep understanding of customer needs and expectations, enabling the delivery of exceptional experiences that exceed goals and build long-term strategic relationships. Join us to learn how to transform customer service into professional excellence that enhances your organization's value and ensures sustainable growth in competitive markets.
(4.6/ 5)
19 Learner Rating
Customers are the real wealth and capital of business organizations today. The real competitive advantage in the market is how many customers you own and your ability to maintain them. Therefore, customer centricity has become of paramount importance through customer service and excellent communication with them professionally. The program focuses on fostering a customer-centric culture by understanding customer needs and expectations aiming to make appropriate changes and thereby exceeding their expectations, delivering an outstanding customer experience and creating a long-term relationship, along with understanding the benefits of customer centric performance.
Banking
Capital Market
Insurance
Financing
Customer Orientation
Not Exist
Other
Lecture +4
Other
Lecture
Case Studies
Practical Implementation
Dialogue Teams
Exercises and assignments
Pre Assessment
Post Assessment
Customer Care
Delivery Channels
Investor Relations
Marketing
+5Customer Care
Delivery Channels
Investor Relations
Marketing
Dealing-Brokering
Loss Adjustment/Assessors
Sales and Distribution / Intermediaries
Claims
Underwriting
This provides you with the opportunity to select the available times that suit you best for participation in our program. These times represent slots during which we are ready to welcome you and provide assistance and guidance.
Self Learning
Module 1: Outstanding Service and Customer Value
Module 2 :Understand Customer Needs and Expectations
What is the difference between customer needs and wants?
What are the expectations in the service
How to exceed customer expectations
When is the service distinct according to customer expectations
RATER model and quality of service
Module 3: The Art of Communicating with Customers and Dealing with their Different Styles
Module 4: The Art of Refreshing Service
Understand the needs and expectations of customers to exceed their expectations and consider them the first priority for the organization.
customers and developing the relationship with them by dealing with their different patterns, thus achieving customer continuity and repeat purchases.
ity, customer first, service excellence, attention and customer care to achieve a unique customer experience.
The ability to refresh the service for effective attention to the customer, responding to his objections and responding to his complaints and suggestions.
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