Job Family Card - Banking Operations

Provide operations services to support the businesses in a timely, efficient manner and while managing day-to-day operational risk. Major functional areas include: remittances, payments & cash management for all currencies; centralised clearing and back-office activities for account opening, loans administration and collateral rights documentation as well as collateral insurance, etc., trade finance, letters of credit and letters of guarantee, custody services back office, asset management back office, IPO and corporate transactions operations, treasury back office, syndicated loans, and tracking receipts & payments for reconciliation. Takes responsibility for initiatives in operational centralisation, straight-through processing (STP), automation, process reengineering/restructuring.

Job Family Code

BBO

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Job Roles

Card Job Role Description

Job Role

Banking Operations Administrator

Job Family Code

BBO

Job Family

Banking Operations

Responsibilities

    Process bank transactions (cash transactions, credit payments, cheque payments, issuing letters of credit, closing of loans…) in an accurate and timely manner.

    Provide administrative support internally, facilitate the processing of paperwork, and ensure all documentation complies with regulations and policies and procedures.

    Verify customer data, review, maintain and update databases.

    Assist customers or authorised third parties (suppliers and partners), handle general inquiries and escalate communication internally for more complex issues.

Card Job Role Description

Job Role

Banking Operations Officer

Job Family Code

BBO

Job Family

Banking Operations

Responsibilities

    Perform start of day and end of day processes, generate daily reports capturing all types of operation activities.

    Process and solve banking operational issues with relations to different activities such as managing deposits, transferring money between accounts, loans contracts review and disbursement of loans, etc.

    Coordinate with relevant departments to facilitate daily work internally, and provide support in middle and back office operations.

    Conduct audits on operations and procedures to ensure compliance regulations and organisational policies and procedure.

    Flag errors in accounts, follow up with relevant department to ensure a timely reconciliation.

Card Job Role Description

Job Role

Banking Operations Team Lead

Job Family Code

BBO

Job Family

Banking Operations

Responsibilities

    Oversee the processing and maintenance of bank's operations within the mandated schedule in an accurate and timely manner. Develop and test new tools, reports and technologies.

    Act as an escalation to resolve complex banking operational issues.

    Oversee performance and validation of all static data tasks, and ensure daily data capture allows for metrics analysis and operations coordination.

    Build and maintain relationships with authorised third parties, and relevant departments internally, ensuring the quality of the service provided.

    Write reports and presentations to guide operational decisions periodically.
     

Card Job Role Description

Job Role

Banking Operations Manager

Job Family Code

BBO

Job Family

Banking Operations

Responsibilities

    Manage the delivery of consistent, best-in-class banking operations and payment processing functions.

    Oversee day-to-day operational support activities, and contribute to streamlining operations by drafting new procedures or providing updates to existing procedures as needed.

    Contribute to the development of banking operations strategy.

    Ensure operation standards are effective and meet regulatory expectation. Provide trend reporting on operational risk.

    Lead or facilitate revenue generating or expense saving projects, in collaboration with other departments.

Card Job Role Description

Job Role

Head of Banking Operations

Job Family Code

BBO

Job Family

Banking Operations

Responsibilities

    Contribute to the formulation of the overall organisation's strategy, in collaboration with others in the executive team, focussing the organisation's operations function.

    Approve and ensure implementation of banking operations function policies and procedures and ensure its efficiency.

    Manage banking operations function and ensures its compliance to regulatory requirements as well as market standards.

    Manage and monitor banking operations function budget for cost efficiency.

    Manage internal and external relationships and represent the organisation in all business matters related to banking operations function.

    Oversee operational procedures ensuring it caters for all banking transactions and guide the operations team in optimising the operating model.

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Exams Related to JobFamily

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