Identify and recovers debts due to the organization. Collect both secured and unsecured debts that are in arrears. Contact customers with delinquent accounts and warns them that failure to pay will result in court proceedings. Improve recovery systems and collection tools in order to match business growth by keeping delinquency ratios within acceptable standard levels.
ICR
Job Role
Collection Officer
Job Family Code
ICR
Job Family
Collection and Recovery
Contact debtors to advise on collection amounts and due dates to facilitate timely repayment and maximise collections.
Keep debtors data and contact information and conduct research to track down debtors with missing or obsolete information.
Provide debtors support and answer queries concerning terms and conditions of loan contract, late and default charges, and advise on recovery procedures.
Prepare collection status reports and provide data on overdue payments, actions taken and results.
Job Role
Senior Collection Specialist
Job Family Code
ICR
Job Family
Collection and Recovery
Develop payment schedules in collaboration with credit department and coordinate timely collection procedures accordingly
Analyse loan performance, flag delinquencies and propose actions to prevent default.
Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active or inactive loan, deposit and/or credit card accounts.
Coordinate repossession procedures with internal and external parties to mitigate loan losses.
Prepare loan performance analysis providing information on timely repayments, prepayments, delinquencies and defaults.
Job Role
Collection Manager
Job Family Code
ICR
Job Family
Collection and Recovery
Contribute to developing the organisation's collection and recovery criteria and develop related policies and procedures.
Oversee payment and collection schedules and trend analysis of loan portfolio ensuring efficient and timely collection.
Monitor delinquencies and ensure proper recovery measures in coordination with credit department to minimise defaults.
Build relationships with key high value debtors, and identify suitable tactics to ensure timely payments.
Liaise with legal whenever litigation is necessary, provide support until closure is final.
Job Role
Head of Collection and recovery
Job Family Code
ICR
Job Family
Collection and Recovery
Contribute to the formulation of the overall organisation's strategy, in collaboration with others in the executive team, focusing on the organisation's Collection and Recovery function.
Approve and ensure implementation of collection and recovery policies and procedures and ensure its efficiency.
Manage collection and recovery and ensures its compliance to regulatory requirements as well as market standards.
Manage and monitor collection and recovery budget for cost efficiency.
Manage internal and external relationships and represent the organisation in all business matters related to collection and recovery.
Ensure recovery plans are adequate and updated, and that legal actions are taken when necessary.