Job Family Card - Information Technology

Manage operations; provide technical support and maintenance of IT solutions and components. Plan and analyse business requirements and acquire business solutions (Build/buy), while taking inconsideration procedures, plans and models. Promote a culture of IT governance and enterprise architecture to monitor IT controls. Participate in implementation of recovery and business continuity plans.

Job Family Code

BIT

Career Path View

Job Roles

Card Job Role Description

Job Role

Network and Infrastructure Technician

Job Family Code

BIT

Job Family

Information Technology

Responsibilities

    Perform troubleshooting to network and security failures.

    Identify bottleneck issues to ensure efficiency of network and infrastructure.

    Inspect cables of infrastructure and fixes minor and major incidents.

    Provide support for network and security infrastructure including but not limited to physical preventive maintenance, hardware replacements and troubleshooting physical issues.

Card Job Role Description

Job Role

Network and Infrastructure Engineer

Job Family Code

BIT

Job Family

Information Technology

Responsibilities

    Conduct routine maintenance and site assessment of network and network security infrastructure.

    Monitor and report network and infrastructure malfunctions abnormalities and problems.

    Perform Installation and upgrades for network, network security and infrastructure where necessary.

    Participate in developing capacity planning and design for network, network security and infrastructure.

    Participate in network and infrastructure deployment.

Card Job Role Description

Job Role

Senior Network and Infrastructure Engineer

Job Family Code

BIT

Job Family

Information Technology

Responsibilities

    Participate in planning of IT infrastructure and network expansions.

    Lead the process of installing, setting up, testing and maintaining IT infrastructure, network and network security.

    Analyse and conclude solutions to complex technical issues related to IT infrastructure, network and network security.

    Monitor, evaluate and suggest solutions to enhance infrastructure, network and network security performance utilisation.

Card Job Role Description

Job Role

Network and Infrastructure Manager

Job Family Code

BIT

Job Family

Information Technology

Responsibilities

    Develop policies and procedures in regards to IT infrastructure andnetwork.

    Develop IT infrastructure and network standards in collaboration with relevant stakeholders.

    Negotiate with vendors and suppliers for IT infrastructure and network matters.

    Plan and lead the design, implementation, and execution of IT infrastructure and network solutions.

    Plan and develop data recovery center (DR) and execute DR drills to ensure readiness of network infrastructure.

Card Job Role Description

Job Role

IT Support Administrator

Job Family Code

BIT

Job Family

Information Technology

Responsibilities

    Identify and diagnose basic problems in information technology systems.

    Answer user inquiries regarding hardware or software operation to resolve problems.

    Operate and monitor the performance of information technology hardware, software, batches and peripheral parts.

    Setup and perform minor repairs to hardware, software, or peripheral equipment, following preset specifications.

    Prepare accurate and timely reports.

Card Job Role Description

Job Role

IT Operations Specialist

Job Family Code

BIT

Job Family

Information Technology

Responsibilities

    Monitor and analyse hardware, software, and system performance, diagnose and troubleshoot technical issues in a timely manner.

    Provide assistance to advanced technical inquire and ensure unresolved issues are reported.

    Prepare accurate and timely reports and record technical issues and solutions in logs.

    Install and maintain hardware, software, and peripheral equipment.

    Conduct IT asset documentation for organisation's software and hardware.

    Ensure effective implementation of security patches and configurations baseline.

Card Job Role Description

Job Role

IT Operations Team Lead

Job Family Code

BIT

Job Family

Information Technology

Responsibilities

    Lead software, hardware and technology projects updates to improve overall efficiency and services.

    Manage equipment assets and ensure their functionality and maintenance.

    Create and maintain technical documentation and manuals for the technical instructions related to software and hardware.

    Provide resolutions to complex technical issues, with specific focus towards determining the root cause.

    Monitor and report service desk for IT issues, security and address the issues in a timely fashion.

    Maintain capacity and demand to ensure effective IT services.

     

Card Job Role Description

Job Role

IT Operations Manager

Job Family Code

BIT

Job Family

Information Technology

Responsibilities

    Collaborate with relevant stakeholders to develop service level agreements (SLAs) in regards to information technology services.

    Ensure effective resolution of IT incidents.

    Oversee installations, updates and configurations of software and hardware as preset requirements.

    Oversee technical documentation and manuals of IT support.

    Oversee backup and disaster recovery activities that would include planning, testing and execution.

    Plan and manage the capacity and demand of IT services.

Card Job Role Description

Job Role

Head of Information Technology

Job Family Code

BIT

Job Family

Information Technology

Responsibilities

    Contribute to the formulation of the overall organisation's strategy, in collaboration with others in the executive team, focusing on the organisation's information technology function.

    Approve and ensure implementation of information technology function policies and procedures and ensure its efficiency.

    Manage information technology function and ensures its compliance to regulatory requirements as well as market standards.

    Manage and monitor information technology function budget for cost efficiency.

    Manage internal and external relationships and represent the organisation in all business matters related to information technology function.

    Contribute in organisation wide business contiuaty and incedent management to ensure smooth operations.

Card Job Role Description

Job Role

IT Governance Analyst

Job Family Code

BIT

Job Family

Information Technology

Responsibilities

    Assist in developing IT business continuity plans.

    Participate in assessing and monitoring the processes effectiveness for IT services and applications.

    Participate in the development of IT services policies and procedures.

    Assist in developing and updating IT enterprise architectures.

    Participate in monitoring IT controls.

     

Card Job Role Description

Job Role

Senior IT Governance Specialist

Job Family Code

BIT

Job Family

Information Technology

Responsibilities

    Lead the process of the Business Continuity Plans development.

    Evaluate the effectiveness of processes for IT services and applications.

    Develop IT services policies and procedures.

    Review and update IT enterprise architectures.

    Monitor action plans implementation of audit/compliance observations in a timely manner.

    Review of quality assurance expected results as per business requirements.

Card Job Role Description

Job Role

IT Governance Manager

Job Family Code

BIT

Job Family

Information Technology

Responsibilities

    Evaluate and enhance IT processes, workflows, policies and procedures.

    Oversee the development and updates on the organisation enterprise architecture.

    Monitor IT strategy and projects execution progress.

    Implement and enhance IT Control Framework (ITCF).

    Ensure quality assurance standards are implemented.

Card Job Role Description

Job Role

IT Development Specialist

Job Family Code

BIT

Job Family

Information Technology

Responsibilities

    Assist in creating design document and implementing development solutions with respect to the specifications, standards and procedures.

    Track software changes and ensure proper documentation is maintained.

    Troubleshoot and debug code in development solutions.

    Test and evaluate new and existing solutions.

    Develop business report with respect to specifications and requests.

Card Job Role Description

Job Role

Senior IT Development Specialist

Job Family Code

BIT

Job Family

Information Technology

Responsibilities

    Formulate program specifications and basic prototypes for software development.

    Develop plans for building a solution that includes coding, testing, rolling-out and other requirements, and taking into consideration development methodology.

    Transform software designs and specifications into functioning code in the appropriate programming language and according to the standards.

    Test and debug  IT development solutions, and provide reports on results and ensures implementation and documentation of program changes.

    Document the development process that includes the coding, testing and systems specifications.

Card Job Role Description

Job Role

IT Development Manager

Job Family Code

BIT

Job Family

Information Technology

Responsibilities

    Recommend development strategy in accordance with an organisation's strategy and business requirements.

    Develop and ensures suitable procedures, processes and development standards are followed in the changes/projects.

    Oversee the status of the software development that include but not limit to designing, testing, debugging and rolling-out.

    Monitor progress of development projects against plan, making adjustments where necessary and regularly reporting to relevant staff.

    Advise to solve complex technical development related issues.

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