Program Brief

This training program aims to prepare participants and provide them with the knowledge and skills needed to pass the professional exam and obtain the Certified Fraud Examiner (CFE) certification, which is awarded by the Association of Certified Fraud Investigators (ACFE), one of the largest anti-fraud training and education bodies in the world. This program is designed to impart knowledge of complex financial transactions and understanding of forensic and forensic methods and sciences, how to spot fraud allegations, as well as technical report writing skills.

Program Goals

At the end of the training program, the participant should be able to:

  • Acquiring knowledge and skills to pass the professional exam and obtain the Certified Fraud Examiner (CFE) certification.
  • Detection of suspicious activity and ongoing monitoring to prevent fraud.
  • Recognize and apply the steps involved in collecting evidence related to fraud cases as part of his daily work.
  • Acquire investigative skills so that he can conduct interviews and investigate efficiently.
  • Develop the ability to draft technical reports correctly.
  • Acquire technical knowledge of financial fraud cases to manage potential fraud risks effectively.
Program Agenda
Day 1
  • 1 Module 1: Planning and Conducting a Fraud Examination

    • Definition of fraud examination

      • Considerations in planning a fraud examination

        • The basis of predication in fraud examination

          • Developing a fraud response plan

            • Preserving confidentiality in a fraud examination

            • 2 Module 2: Collecting Evidence

              • Types of evidence

                • Rules for the collection of evidence

                  • Methods of obtaining evidence

                    • Disposal of evidence

                    • 3 Module 3: Interview Theory and Application

                      • Purpose of the interview

                        • Planning for interviews

                          • Documenting the interview

                            • Questioning techniques

                              • Interviewee’s legal and administrative rights

                                • Providing an introduction and building rapport

                                  • Assessing the interviewee’s behavior

                                    • Dealing with resistance and difficult/volatile people

                                      • Verbal and nonverbal clues to deception

                                        • Closing the interview

                                        Day 2
                                        • 1 Module 4: Interviewing Suspects and Signed Statements

                                          • Purpose of the admission-seeking interview

                                            • Preparing the interview room

                                              • Rules for admission-seeking interviews

                                                • Asking admission-seeking questions

                                                  • Steps in an admission-seeking interview

                                                    • Rules for obtaining signed statements

                                                    • 2 Module 5: Covert Operations

                                                      • What a covert operation is?

                                                        • Documenting covert operations

                                                          • Legal issues in covert operations

                                                            • Procedures and considerations when using sources and informants

                                                            • 3 Module 6: Sources of Information

                                                              • Uses of external sources of information in fraud examinations

                                                                • Types of public records

                                                                  • Types of nonpublic records

                                                                    • Methods for gaining access to nonpublic records

                                                                      • Legalities of pretexting

                                                                        • General Data Protection Regulation (GDPR) application

                                                                          • Guidelines and use of online databases

                                                                            • Use of internet sources

                                                                              • Documenting electronic evidence obtained online

                                                                              • 4 Module 7: Data Analysis and Reporting Tools

                                                                                • Data analysis functions and their applications

                                                                                  • Advanced data analysis

                                                                                    • Data visualization and reporting

                                                                                      • Phases in the data analysis process

                                                                                      Day 3
                                                                                      • 1 Module 8: Digital Forensics

                                                                                        • Planning for digital evidence collection

                                                                                          • Types of files to be recovered

                                                                                            • Sources of digital evidence

                                                                                              • The phases of a digital evidence investigation

                                                                                              • 2 Module 9: Tracing Illicit Transactions

                                                                                                • The process of tracing illicit transactions

                                                                                                  • Obtaining and examining bank records

                                                                                                    • Types of financial records used to trace assets

                                                                                                      • Methods of tracing and analyzing financial transactions

                                                                                                        • Emerging technology implications in tracing illicit transactions

                                                                                                          • Locating hidden assets

                                                                                                            • Asset forfeiture/ recovery

                                                                                                            • 3 Module 10: Report Writing

                                                                                                              • Characteristics and structure of a good report

                                                                                                                • Purpose of a fraud examination report

                                                                                                                  • Rules and best practices for fraud examination reports

                                                                                                                    • Providing follow-up and recommendations

                                                                                                                    Day 4
                                                                                                                    • 1 Module 1: Accounting Concepts

                                                                                                                      • The accounting equation

                                                                                                                        • Balance sheet/ statement of financial position

                                                                                                                          • Income statement/ statement of financial performance/ statement of operations/ profit-and loss statement/ statement of changes in financial position

                                                                                                                            • Statement of cash flows

                                                                                                                              • Cash vs. accrual accounting

                                                                                                                                • Various accounting frameworks (GAAP, IFRS, etc.) and when they are used?

                                                                                                                                • 2 Module 2: Financial Statement Fraud

                                                                                                                                  • What financial statement fraud is?

                                                                                                                                    • Types of financial statement fraud schemes

                                                                                                                                      • Financial statement analysis

                                                                                                                                      • 3 Module 3: Asset Misappropriation: Cash Receipts

                                                                                                                                        • What cash skimming is

                                                                                                                                          • Types of cash skimming schemes

                                                                                                                                            • Cash skimming schemes: Prevention and detection

                                                                                                                                              • What cash larceny is

                                                                                                                                                • Types of cash larceny schemes

                                                                                                                                                  • Cash larceny: Prevention and detection

                                                                                                                                                  • 4 Module 4: Asset Misappropriation: Fraudulent Disbursements

                                                                                                                                                    • Types of register disbursement schemes

                                                                                                                                                      • Register disbursement schemes: Prevention and detection

                                                                                                                                                        • Electronic payment tampering: Prevention and detection

                                                                                                                                                          • Types of billing schemes

                                                                                                                                                            • Billing schemes: Prevention and detection

                                                                                                                                                              • Types of payroll fraud schemes

                                                                                                                                                                • Payroll fraud schemes: Prevention and detection

                                                                                                                                                                  • Types of expense reimbursement schemes

                                                                                                                                                                    • Expense reimbursement schemes: Prevention and detection

                                                                                                                                                                    • 5 Module 5: Asset Misappropriation: Inventory and Other Assets

                                                                                                                                                                      • Misuse of inventory and other assets

                                                                                                                                                                        • Types of inventory theft schemes

                                                                                                                                                                          • Concealing inventory shrinkage

                                                                                                                                                                            • Inventory schemes: Prevention and detection

                                                                                                                                                                            Day 5
                                                                                                                                                                            • 1 Module 6: Corruption

                                                                                                                                                                              • What is corruption?

                                                                                                                                                                                • Types of corruption schemes

                                                                                                                                                                                  • Methods of making illegal payments

                                                                                                                                                                                    • Corruption schemes: Prevention and detection

                                                                                                                                                                                    • 2 Module 7: Theft of Data and Intellectual Property

                                                                                                                                                                                      • Corporate espionage vs. competitive intelligence

                                                                                                                                                                                        • Sources of competitive intelligence

                                                                                                                                                                                          • How information is lost or stolen

                                                                                                                                                                                            • Safeguarding proprietary information from insider and external threats

                                                                                                                                                                                            • 3 Module 8: Identity Theft

                                                                                                                                                                                              • Types and methods of identity theft

                                                                                                                                                                                                • How identity thieves steal information

                                                                                                                                                                                                  • Identity theft schemes: Prevention and detection

                                                                                                                                                                                                  • 4 Module 9: Financial Institution Fraud

                                                                                                                                                                                                    • Types of financial institution fraud schemes

                                                                                                                                                                                                      • Red flags of financial institution fraud

                                                                                                                                                                                                        • Financial institution fraud: Prevention and detection

                                                                                                                                                                                                        Day 6
                                                                                                                                                                                                        • 1 Module 10: Payment Fraud

                                                                                                                                                                                                          • Types of payment fraud schemes

                                                                                                                                                                                                            • Payment fraud schemes: Prevention and detection

                                                                                                                                                                                                            • 2 Module 11: Insurance Fraud

                                                                                                                                                                                                              • Types of insurance fraud schemes

                                                                                                                                                                                                                • Red flags of insurance fraud

                                                                                                                                                                                                                  • Insurance fraud: Prevention and detection

                                                                                                                                                                                                                  • 3 Module 12: Health Care Fraud

                                                                                                                                                                                                                    • Types of health care fraud schemes

                                                                                                                                                                                                                      • Health care fraud: Prevention and detection

                                                                                                                                                                                                                      • 4 Module 13: Consumer Fraud

                                                                                                                                                                                                                        • Types of consumer fraud schemes (e.g., advance-fee schemes, elder fraud, pyramid schemes, Ponzi schemes)

                                                                                                                                                                                                                          • Red flags of consumer fraud

                                                                                                                                                                                                                            • Consumer fraud: Prevention and detection

                                                                                                                                                                                                                            • 5 Module 14: Cyber fraud

                                                                                                                                                                                                                              • Information security goals and control objectives

                                                                                                                                                                                                                                • Types of electronic social engineering schemes

                                                                                                                                                                                                                                  • Types of malware

                                                                                                                                                                                                                                    • Combatting insider threats

                                                                                                                                                                                                                                      • Cyber fraud: Prevention and detection

                                                                                                                                                                                                                                        • Responding to cybersecurity incidents

                                                                                                                                                                                                                                        • 6 Module 15: Contract and Procurement Fraud

                                                                                                                                                                                                                                          • Basic elements and phases of contracting

                                                                                                                                                                                                                                            • Types of contract and procurement fraud schemes

                                                                                                                                                                                                                                              • Red flags of contract and procurement fraud

                                                                                                                                                                                                                                                • Contract and procurement fraud: Prevention and detection

                                                                                                                                                                                                                                                Day 7
                                                                                                                                                                                                                                                • 1 Module 1: Overview of the Legal System

                                                                                                                                                                                                                                                  • Criminal, civil, and administrative actions for fraud

                                                                                                                                                                                                                                                    • Civil vs. common law systems

                                                                                                                                                                                                                                                      • Adversarial vs. inquisitorial processes

                                                                                                                                                                                                                                                        • Challenges in international cases

                                                                                                                                                                                                                                                        • 2 Module 2: The Law Related to Fraud

                                                                                                                                                                                                                                                          • Misrepresentation of material facts

                                                                                                                                                                                                                                                            • Breach of trust offenses

                                                                                                                                                                                                                                                              • Mail fraud and wire fraud

                                                                                                                                                                                                                                                                • False claims and documents

                                                                                                                                                                                                                                                                  • Corruption and related international rules and standards

                                                                                                                                                                                                                                                                    • Perjury

                                                                                                                                                                                                                                                                      • Conspiracy

                                                                                                                                                                                                                                                                        • Concealment of material facts/ obstruction

                                                                                                                                                                                                                                                                        • 3 Module 3: Bankruptcy Fraud

                                                                                                                                                                                                                                                                          • Governance and management in bankruptcy proceedings

                                                                                                                                                                                                                                                                            • Types of bankruptcy filings

                                                                                                                                                                                                                                                                              • Role of key parties in bankruptcies

                                                                                                                                                                                                                                                                                • Types of bankruptcy fraud schemes

                                                                                                                                                                                                                                                                                • 4 Module 4: Securities Fraud

                                                                                                                                                                                                                                                                                  • Securities laws and regulation

                                                                                                                                                                                                                                                                                    • International Organization of Securities Commissions (IOSCO) recommendations

                                                                                                                                                                                                                                                                                      • دور المنظمات ذاتية التنظيم The role of self-regulatory organizations

                                                                                                                                                                                                                                                                                        • Components of investment contracts

                                                                                                                                                                                                                                                                                          • Types of securities fraud schemes

                                                                                                                                                                                                                                                                                          Day 8
                                                                                                                                                                                                                                                                                          • 1 Module 5: Money Laundering

                                                                                                                                                                                                                                                                                            • Money laundering stages

                                                                                                                                                                                                                                                                                              • Methods of laundering money

                                                                                                                                                                                                                                                                                                • Components of anti-money laundering programs

                                                                                                                                                                                                                                                                                                  • Anti-money laundering regulations and guidance

                                                                                                                                                                                                                                                                                                  • 2 Module 6: Tax Fraud

                                                                                                                                                                                                                                                                                                    • Tax avoidance vs. tax evasion

                                                                                                                                                                                                                                                                                                      • Common defenses to tax evasion

                                                                                                                                                                                                                                                                                                        • Types of tax evasion schemes (e.g., income and wealth tax evasion, consumption tax schemes)

                                                                                                                                                                                                                                                                                                        • 3 Module 7: Individual Rights During Examinations

                                                                                                                                                                                                                                                                                                          • Employees’ duty to cooperate

                                                                                                                                                                                                                                                                                                            • Employees’ contractual rights

                                                                                                                                                                                                                                                                                                              • Whistleblower legal protections

                                                                                                                                                                                                                                                                                                                • Employees’ rights in private actions vs. government actions

                                                                                                                                                                                                                                                                                                                  • Rules regarding searches and surveillance in the workplace

                                                                                                                                                                                                                                                                                                                    • Employees’ expectation of privacy

                                                                                                                                                                                                                                                                                                                      • Causes of action for violations of employee rights

                                                                                                                                                                                                                                                                                                                        • Data privacy and transfer laws

                                                                                                                                                                                                                                                                                                                          • Consequences for failure to preserve evidence

                                                                                                                                                                                                                                                                                                                          Day 9
                                                                                                                                                                                                                                                                                                                          • 1 Module 8: The Criminal Justice System

                                                                                                                                                                                                                                                                                                                            • Corporate criminal liability

                                                                                                                                                                                                                                                                                                                              • International Covenant on Civil and Political Rights (ICCPR)

                                                                                                                                                                                                                                                                                                                                • Finders of fact in criminal cases

                                                                                                                                                                                                                                                                                                                                  • Criminal proceedings, sentencing, and restitution

                                                                                                                                                                                                                                                                                                                                    • Criminal discovery

                                                                                                                                                                                                                                                                                                                                      • The burden of proof in criminal cases

                                                                                                                                                                                                                                                                                                                                        • Prosecutorial discretion and bargaining agreements

                                                                                                                                                                                                                                                                                                                                          • Corporate deferred prosecution agreements

                                                                                                                                                                                                                                                                                                                                            • Appeals

                                                                                                                                                                                                                                                                                                                                            • 2 Module 9: The Civil Justice System

                                                                                                                                                                                                                                                                                                                                              • Beginning the civil action

                                                                                                                                                                                                                                                                                                                                                • Civil discovery and discovery methods

                                                                                                                                                                                                                                                                                                                                                  • Preservation of evidence in civil litigation

                                                                                                                                                                                                                                                                                                                                                    • Securing assets before judgment

                                                                                                                                                                                                                                                                                                                                                      • Trial of a civil case

                                                                                                                                                                                                                                                                                                                                                        • The burden of proof in civil cases

                                                                                                                                                                                                                                                                                                                                                          • Counterclaims

                                                                                                                                                                                                                                                                                                                                                            • Alternative dispute resolution

                                                                                                                                                                                                                                                                                                                                                              • Civil remedies and recovering fraud losses

                                                                                                                                                                                                                                                                                                                                                              • 3 Module 10: Basic Principles of Evidence

                                                                                                                                                                                                                                                                                                                                                                • Direct vs. circumstantial evidence

                                                                                                                                                                                                                                                                                                                                                                  • Admissibility of evidence

                                                                                                                                                                                                                                                                                                                                                                    • Impeachment

                                                                                                                                                                                                                                                                                                                                                                      • الامتيازات والحماية المتعلقة بتقديم الأدلة Evidentiary privileges and protections

                                                                                                                                                                                                                                                                                                                                                                        • Direct testimony considerations

                                                                                                                                                                                                                                                                                                                                                                        • 4 Module 11: Testifying

                                                                                                                                                                                                                                                                                                                                                                          • Purpose of testifying expert witnesses

                                                                                                                                                                                                                                                                                                                                                                            • Appointment of experts

                                                                                                                                                                                                                                                                                                                                                                              • Qualifying to testify as an expert witness

                                                                                                                                                                                                                                                                                                                                                                                • Cross-examination considerations and techniques

                                                                                                                                                                                                                                                                                                                                                                                Day 10
                                                                                                                                                                                                                                                                                                                                                                                • 1 Module 1: Understanding Criminal Behavior

                                                                                                                                                                                                                                                                                                                                                                                  • The use of punishment vs. reinforcement to modify behavior

                                                                                                                                                                                                                                                                                                                                                                                    • Theory of differential association

                                                                                                                                                                                                                                                                                                                                                                                      • Social control theory and social learning theory

                                                                                                                                                                                                                                                                                                                                                                                        • Differential reinforcement theory

                                                                                                                                                                                                                                                                                                                                                                                          • Rational choice theory

                                                                                                                                                                                                                                                                                                                                                                                            • Routine activities theory

                                                                                                                                                                                                                                                                                                                                                                                            • 2 Module 2: White-Collar Crime

                                                                                                                                                                                                                                                                                                                                                                                              • Organizational opportunity for white-collar crime

                                                                                                                                                                                                                                                                                                                                                                                                • Factors that contribute to white-collar crime

                                                                                                                                                                                                                                                                                                                                                                                                  • Effects of white-collar crime on individuals and society

                                                                                                                                                                                                                                                                                                                                                                                                    • Prosecutions for white-collar criminals

                                                                                                                                                                                                                                                                                                                                                                                                      • Organizational vs. occupational crime

                                                                                                                                                                                                                                                                                                                                                                                                        • Factors that contribute to organizational crime

                                                                                                                                                                                                                                                                                                                                                                                                          • Ways organizations rationalize questionable conduct

                                                                                                                                                                                                                                                                                                                                                                                                            • Ways to control organizational crime

                                                                                                                                                                                                                                                                                                                                                                                                              • Components of the fraud triangle

                                                                                                                                                                                                                                                                                                                                                                                                                • Research and trends in occupational fraud

                                                                                                                                                                                                                                                                                                                                                                                                                • 3 Module 3: Corporate Governance

                                                                                                                                                                                                                                                                                                                                                                                                                  • What corporate governance is

                                                                                                                                                                                                                                                                                                                                                                                                                    • The parties involved in corporate governance

                                                                                                                                                                                                                                                                                                                                                                                                                      • Establishing a corporate governance framework

                                                                                                                                                                                                                                                                                                                                                                                                                        • Principles of corporate governance

                                                                                                                                                                                                                                                                                                                                                                                                                          • Sources of corporate governance guidance

                                                                                                                                                                                                                                                                                                                                                                                                                          Day 11
                                                                                                                                                                                                                                                                                                                                                                                                                          • 1 Module 4: Management’s Fraud-Related Responsibilities

                                                                                                                                                                                                                                                                                                                                                                                                                            • Definition of internal control

                                                                                                                                                                                                                                                                                                                                                                                                                              • COSO’s five components of internal control

                                                                                                                                                                                                                                                                                                                                                                                                                                • Management’s responsibility for the anti-fraud program

                                                                                                                                                                                                                                                                                                                                                                                                                                  • Elements of an effective anti-fraud compliance program

                                                                                                                                                                                                                                                                                                                                                                                                                                  • 2 Module 5: Auditors’ Fraud-Related Responsibilities

                                                                                                                                                                                                                                                                                                                                                                                                                                    • External auditors’ fraud-related responsibilities

                                                                                                                                                                                                                                                                                                                                                                                                                                      • External auditors’ reporting requirements

                                                                                                                                                                                                                                                                                                                                                                                                                                        • Financial statement materiality

                                                                                                                                                                                                                                                                                                                                                                                                                                          • Internal control findings

                                                                                                                                                                                                                                                                                                                                                                                                                                            • Internal auditors’ fraud-related responsibilities

                                                                                                                                                                                                                                                                                                                                                                                                                                              • Internal auditors’ reporting requirements

                                                                                                                                                                                                                                                                                                                                                                                                                                                • Government auditors’ fraud-related responsibilities

                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Government auditors’ reporting requirements

                                                                                                                                                                                                                                                                                                                                                                                                                                                  • 3 Module 6: Fraud Prevention Programs

                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Increasing the perception of detection

                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Employee anti-fraud education

                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Reporting programs and whistleblower protection programs

                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Reinforcing an enterprise-wide anti-fraud culture

                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Response to and communication of fraud incidents

                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Minimizing employee pressures to commit fraud

                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Developing a formal anti-fraud policy

                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Developing an ethics program

                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Day 12
                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • 1 Module 7: Fraud Risk Assessment

                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • The role and objective of anti-fraud controls

                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Types of anti-fraud controls

                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Purpose and objectives of a fraud risk assessment

                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Elements of an effective fraud risk assessment

                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Types of fraud risks

                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Steps in conducting a fraud risk assessment

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Ways to respond to residual risks

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Reporting the fraud risk assessment results

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • The relationship between the fraud risk assessment and the internal/external audit functions

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • 2 Module 8: Fraud Risk Management

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • What risk management is

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Risk management frameworks

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Principles of fraud risk management

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Roles and responsibilities for fraud risk management

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Objectives of a fraud risk management program

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Defining risk appetite

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Fraud risk management program compliance and oversight

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Third-party fraud risk management

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • 3 Module 9: Ethics for Fraud Examiners

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Purpose of a code of ethics

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Relationship between moral philosophy, ethics, and the law

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Implications of engaging in illegal or unethical conduct

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Identifying and avoiding conflicts of interest

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Integrity requirements

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Professional skepticism

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Giving opinions and drawing conclusions

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Dealing with privileged and confidential information

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Ensuring proper qualifications for engagements

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Program Requirements

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Not Available

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Program Path

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Names of the training programs that are integrated (enriched) with the training program:

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Not Available

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Names of the training programs that after the training program:

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Not Available
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Program Method
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Lecture
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Case Studies
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Exercises and assignments
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Evaluation Method
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Post Exam
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Training Type
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Online Training

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Excellent Customer Service through Effective Communication

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Customer service is very important to business success as it requires knowing yourself before knowing the customer as well as knowing the processes and techniques to build strong customer relationships. Excellent customer service is not an optional thing but an urgent necessity. When you deal with your customers exceptionally, they become an effective marketing tool for business. The program focuses heavily on the behaviors and social aspects of customer service through the practice of communication skills techniques in addition to understanding and using different aspects of behavior and body language to ensure positive and successful customer interaction.

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Introduction to Block Chain

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      You've probably heard of the term "Block chain", right? but you don't really know how it works? What are its applications? Many people refer to Block chain technology as the "The Internet of Money", also it has been one of the fastest growing information technologies of the past decade. Therefore, this training program is designed to cover the fundamentals of Block Chain and its applications, as well as the challenges and risks involved with its various applications.

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Tele-Sales Skills

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Marketing concepts have developed rapidly, this development has given great interest to the promotional and sales tools that support them. With the development of communication technology, the focus was on the phone as a sales tool to achieve an increase in the volume of sales. The Tele sales Skills Program focuses on the practical aspects of how to use the telephone as a sales tool to achieve the marketing objectives of organizations. The program also addresses the best technical practices in using the telephone and important commandments to improve the performance of tele sales operators.

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Finance for Non-Financial

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      "Finance for Non-Finance Professionals" is an extensive 4-day program, with condensed and engaging sessions totalling 7 hours each day, specifically oriented towards degree-educated professionals from varied industries, the programme is ideal for those in non-financial positions and who seek to bolster their financial literacy. This comprehensive program is meticulously designed to demystify the world of finance for participants, fostering a proficiency that enables them to decipher and utilise financial information for strategic advantage. Over the course of these four days, participants will engage with financial principles and analysis techniques tailored to extend their expertise beyond their specific specialties, thereby equipping them with the understanding crucial for holistic and informed decision-making processes.

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Anti-Money Laundering and Terrorist Financing- Intermediate Level

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Laws and regulations for combating money laundering and terrorist financing have been enacted at the international and local levels, to enhance the ability of financial institutions to prevent the occurrence of these financial crimes. This program explains the standards related to combating money laundering and terrorist financing, as well as local and international legislation and relevant best practices. It also shows the role of the board of directors and the executive management in financial and non-financial institutions and non-profit organizations in supporting the anti-money laundering and terrorist financing program.

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Fintech Bootcamp

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Dive into the dynamic world of financial technology with our comprehensive Fintech Bootcamp and Hackathon, designed for forward-thinking professionals eager to master the digital transformation reshaping the financial industry. This intensive program offers a unique blend of theoretical knowledge and practical experience, guiding participants through the intricacies of fintech innovations, data analytics, regulatory frameworks, and much more. From exploring the genesis and disruptive forces of the fintech revolution to mastering the latest in data analytics, AI, and regulatory frameworks, our curriculum is designed to empower you with the knowledge and skills crucial for crafting cutting-edge financial solutions. Distinguished by its comprehensive approach, the bootcamp covers a wide array of topics including NeoBanking, Embedded Finance, digital transformation strategies, and the nuances of Agile management, all tailored to the specific needs and regulatory conditions of the MENA region and beyond. Participants will have the unparalleled opportunity to learn from seasoned industry experts, engage in real-world case studies, and apply their learnings in a dynamic hackathon environment, culminating in the chance to pitch innovative fintech solutions to potential investors. Whether you aim to elevate your career, pivot to a fintech specialization, or launch a startup, our bootcamp offers the tools, insights, and network to propel you to the forefront of financial innovation. Join us to unlock a world of opportunities in the fintech domain, where you'll not only gain a competitive edge as well as becoming a part of an elite community driving the future of finance. Register now to redefine your career and shape the next wave of fintech innovation.

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Investment Funds-Management and Operations

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Capital markets have developed investment products that provide ready-made alternatives that are subject to wise management, and at a relatively low cost. Among the most important of these alternatives are investment funds in which the investor can buy a share to ensure that he contributes to a variety of promising investments. Mutual funds are one of the most popular strategies for getting returns. This program is designed to familiarize participants with investment funds and their types, and how to configure, organize and manage the operations of these funds and invest in them. As well as how to manage risks and comply with the regulations of investment funds.

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      LIBF Level 3 International Banking & Finance Certificate – Foundation (IBCF)

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      The LIBF Level 3 International Banking & Finance Certificate– Foundation (IBCF) aims to develop an individual or team’s knowledge and understanding of banking and finance, as well as to equip them with the skills required to be a modern banker. IBCF will prepare individuals and teams with essential knowledge of the financial services environment, regulatory requirements, banking products and services. Participants will benefit from: • Gaining an international perspective on banking and finance and global best practices • Developing both personally and professionally and apply the knowledge gained across a range of banking job roles and functions

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