Claims Settlement of the Cooperative Health Insurance is one of the most important risk management and customer acquisition tools in the insurance sector. The program is designed to provide participants with the knowledge and skills to undertake the health insurance claims handling process including notification, assessment, settlement, financial factors, and associated legal background. It also reviews and estimates claims reserves, including Outstanding Reserves and IBNR.

With the huge amount of data that must be handled and analyzed every day, it is imperative that you learn how to use a flexible tool to handle equations and statistics professionally, and Microsoft Excel is the most popular tool for doing so. Training will provide participants with the knowledge and skills they need to comprehend organizational intelligence through the ability to deal with functions, analyzing vast amounts of data, extracting accurate, actionable information, and presenting that to decision makers.

Marketing concepts have developed rapidly, this development has given great interest to the promotional and sales tools that support them. With the development of communication technology, the focus was on the phone as a sales tool to achieve an increase in the volume of sales. The Tele sales Skills Program focuses on the practical aspects of how to use the telephone as a sales tool to achieve the marketing objectives of organizations. The program also addresses the best technical practices in using the telephone and important commandments to improve the performance of tele sales operators.

Combating Commercial Concealment” course provides an opportunity to develop the knowledge and skills of those working in the banking sector in the field of commercial concealment so that they can efficiently handle the challenges of this field and address the risks associated with it. This training program focuses on several key topics, including the detection of commercial concealment and how to precisely differentiate between criminal acts and this violation, as well as determining the material aspect and using appropriate inspection means to detect commercial concealment violations. Moreover, the program highlights how good faith affects the characterization of acts and provides insights into the social, economic and security risks of these acts. Throughout the “Combating Commercial Concealment” Program, participants will gain knowledge and skills necessary to take effective actions in combating commercial concealment, including the understanding the rules of detection and legal procedures for reporting violations.

This training program aims to prepare the participants with the knowledge and skills necessary to pass the Certified Compliance Officer professional exam (CCO). Participants in this training program will learn how to effectively perform the duties of a compliance officer and methods for managing non-compliance risks, as well as implement risk-based anti-money laundering programs and develop relevant internal control mechanisms.

To combat Fraud threats, laws and regulations have been enacted that make financial services responsible for preventing those threats. This program is designed to provide candidates with a proper understanding of fraud, its types, its indicators, methods of Fraud detection, investigation and prevention, different tools available to counter fraud in financial Sectors.

The Certificate in International Trade and Finance (CITF) provides participants, as a trade, export and commodity specialists, with a thorough understanding of international trade procedures, practices and legislation. CITF® develops the appropriate technical knowledge and skills required to enable participants to apply that knowledge to situations within the workplace. The qualification provides a core understanding of the products, documents, trade terms, roles and responsibilities that underpin international trade and finance. In addition to this core knowledge, CITF® helps participants to develop a basic understanding of fraud prevention and risk in terms of trade finance. The qualification also develops an understanding of contemporary international trade and finance topics such as sustainability, digital disruption and innovation, ensuring that students have relevant and up-to-date knowledge for the industry.

"Finance for Non-Finance Professionals" is an extensive 4-day program, with condensed and engaging sessions totalling 7 hours each day, specifically oriented towards degree-educated professionals from varied industries, the programme is ideal for those in non-financial positions and who seek to bolster their financial literacy. This comprehensive program is meticulously designed to demystify the world of finance for participants, fostering a proficiency that enables them to decipher and utilise financial information for strategic advantage. Over the course of these four days, participants will engage with financial principles and analysis techniques tailored to extend their expertise beyond their specific specialties, thereby equipping them with the understanding crucial for holistic and informed decision-making processes.

Customers are the real wealth and capital of business organizations today. The real competitive advantage in the market is how many customers you own and your ability to maintain them. Therefore, customer centricity has become of paramount importance through customer service and excellent communication with them professionally. The program focuses on fostering a customer-centric culture by understanding customer needs and expectations aiming to make appropriate changes and thereby exceeding their expectations, delivering an outstanding customer experience and creating a long-term relationship, along with understanding the benefits of customer centric performance.

The Certified Anti-Money Laundering Specialist Certificate (CAMS) is the highest international professional certificate in the field of combating money laundering and terrorist financing operations. It provides participants with the necessary strategies and practices in accordance with international anti-money laundering standards. This preparatory program equips participants with the skills, knowledge, and guiding instructions needed to understand the main topics covered in the test subjects, through cutting-edge education; For the purpose of passing the test and obtaining the certificate. Course fees including exam.

Due to the special features of financing contracts related to credit risk, collectors need to be proficient in using credit loss forecasting tools to categorize customer debts according to international standards. This program presents the most important principles, tools, and methods for collecting financial receivables and debts before they become faltering, and the collection strategy when they turn into distressed debts. Moreover, it covers the behavioral and negotiating skills collectors need, as well as the steps and methods of debt collection associated with the field of financial leasing contracts.

CRM (Customer Relationship Management) is one of the most important tools for supporting and growing an organization. To maintain continuity in the market, an organization's real wealth is its customers. A successful business depends on communicating with clients effectively, understanding them better, and meeting their expectations. Through this training program, students will learn to understand the concepts, importance, and stages of customer relationship management and to achieve sustainable results, as well as understand the types of customers and to apply an efficient and effective customer relationship management system.

The LIBF Level 3 International Banking & Finance Certificate– Foundation (IBCF) aims to develop an individual or team’s knowledge and understanding of banking and finance, as well as to equip them with the skills required to be a modern banker. IBCF will prepare individuals and teams with essential knowledge of the financial services environment, regulatory requirements, banking products and services.

Globalization, automation, digitalization and changes in workforce patterns over the past five years, and most recently due to the COVID-19 pandemic, have made rapid business transformation a necessity for organizations to change the way they think and act to keep pace with developments. In this training program, participants obtain the skills necessary to manage change by developing critical skills and familiarizing themselves with the tools to implement change accurately and smoothly, thus positively impacting the organization's growth and success, as well as its ability to remain competitive in the field of business.