Program Brief

This training program aims to prepare the participants with the knowledge and skills to pass the Foreign Exchange Professional Exam. The exam is mandatory by Saudi Central Bank (SAMA), intended for all employees of the FX and Money Transfer Centers operating in the Saudi market. During the program, the participants learned about the structure of exchange and transfer centers and the principles of effective customer service, in addition to being familiar with the regulations and laws of the banking sector that enable them to perform their duties towards the consumer and the beneficiary professionally and with full responsibility.

Sectors
Program Topic
  • Customer Orientation
Job Families
Program Goals

At the end of the training program, the participant should be able to:

  • Acquire knowledge and skills to pass the mandatory professional exam of Foreign Exchange
  • Increasing knowledge about the structure of the banking and Foreign Exchange and Money Transfer Centers operating is Saudi Arabia, and the FX and Money Transfer products to raise the level of productivity and sales capacity
  • Increase knowledge and professional ability to manage clients and protect them professionally and responsibly
  • Improve awareness with regulations and policies to facilitate performing his duties in accordance with the legal measures
  • Aware of key risks of fraud and money laundering, as well practicing methods in order to supports his dealing with such in accordance with the Saudi control practices built on best and international regulations and practices
Program Agenda
Module 1: Structure of Money Exchange and Transfer Centers
  • 1 Structure of KSA Banking Sector

    • 2 General Features of Money Exchange and Transfer Centers in KSA

      • 3 SAMA and its Role in Control over Money Exchange and Transfer Centers

        • 4 Effect of International Rules, Standards and Agreements on Money Exchange and Transfer Centers

          Module 2: Foundations of Effective Customer Service in the Money Exchange and Transfer
          • 1 Exchange Center Customers, their Different Needs and Methods of Dealing with Them

            • 2 Customer Acceptance Policies and Procedures

              • 3 Principles of Protecting Money exchange Center’s Customers

                • 4 Skills of Customer Service Employees at Money Exchange Centers

                  • 5 How to keep customers

                    • 6 Mechanisms for Dealing with Customers’ Complaints

                      • 7 Effective Customer Relationship Management

                        Module 3: Products and Services Provided from Money Exchange and Transfer Centers in the Kingdom of Saudi Arabia
                        • 1 Main Features of Products and Services in Money Exchange and Transfer Centers

                          • 2 Rules for incoming and outgoing remittances

                            • 3 Tasks assigned to exchange employees at money transfer centers

                              Module 4: Compliance in Financial Institutions and Effective Governance
                              • 1 Compliance in Financial Institutions

                                • 2 Compliance Department and Compliance Director

                                  • 3 Rules for Money Exchange Centers Operating in KSA

                                    • 4 Compliance Responsibilities in Money Exchange Centers

                                      • 5 Compliance Manual for Money Exchange Centers Operating in KSA

                                        • 6 FIs Governance in KSA

                                          Module 5: Identify and Describe Fraud and its Effect on Money Exchange
                                          • 1 Basic Concepts of Financial Fraud in Money Exchange and Transfer Centers

                                            • 2 Most Common Types of Fraud in Money Exchange and Transfer Centers

                                              • 3 Fraud Combating and Prevention Techniques

                                                Module 6: Anti-Money Laundering and Countering Terrorism in the Kingdom of Saudi Arabia
                                                • 1 Money Laundering Operations

                                                  • 2 Terrorist financing operations

                                                    • 3 The difference between money laundering and terrorist financing

                                                      • 4 Operations suspected of involving money laundering or terrorist financing

                                                        • 5 Role of Internal Control in Protecting Money Exchange Centers against Money Laundering risks

                                                          • 6 KSA’s AML/CTF Initiatives

                                                            Module 7: Labor Rules and Practices
                                                            • 1 Code of Conduct Objective

                                                              • 2 Basic Values of the Code of Conduct

                                                                • 3 Money Exchange Center and its Employees’ Commitment towards Customers

                                                                  • 4 Employees’ Commitment towards Each Other

                                                                    • 5 Money Exchange Center’s Commitment towards Employees

                                                                      Program Requirements

                                                                      Not Available

                                                                      Program Path

                                                                      Names of the training programs that are integrated (enriched) with the training program:

                                                                      • Not Available

                                                                      Names of the training programs that after the training program:

                                                                      Program Method
                                                                      • Lecture
                                                                      • Exercises and assignments
                                                                      Evaluation Method
                                                                      • Pre Exam
                                                                      • Post Exam
                                                                      • Simulation Test for professional exam
                                                                      Training Type
                                                                      • Online Training
                                                                      Partners

                                                                      Not Available

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