Program Brief

This training program aims to prepare the participants with the knowledge and skill to pass the Exam for the Retail Banking Foundations. This exam is mandatory by Saudi Central Bank (SAMA), intended for all front-line and Customer Care Department employees in banking sector in Saudi Arabia. This program is designed to introduce participants to the principles of customer service in the banking services sector, banking products and services provided to individuals, in addition to reviewing the mechanism of protecting bank customers, as well as reviewing the relevant laws and regulations that enable them to perform their duties towards customers and the beneficiary professionally and with full responsibility

Sectors
Program Topic
  • Customer Orientation
Program Goals

At the end of the training program, the participant should be able to:

  • Acquire knowledge and skills to pass the mandatory professional exam of Retail Banking Foundations Professional Exam
  • Increase knowledge of banking services and Retail banking products to raise the level of productivity and sales capacity
  • Increase knowledge and professional ability to manage clients and protect them professionally and responsibly
  • Improve awareness with regulations and policies to facilitate performing his duties in accordance with the legal measures
  • Aware of key risks of fraud and money laundering, as well practicing methods in order to supports his/her dealing with such in accordance with the Saudi control practices built on best and international regulations and practices
Program Agenda
Module 1: The Structure of the Retail Banking Sector in the Kingdom of Saudi Arabia
  • 1 nature of the banking sector in the Kingdom of Saudi Arabia

    • 2 General features of the retail banking sector and dealing within it

      • 3 The regulatory framework for the banking services sector and the rules governing the concept of effective (distinguished) service

        • 4 The development of banking in the Kingdom of Saudi Arabia

          Module 2: Retail Banking Products and Services in the Kingdom of Saudi Arabia
          • 1 Basic Features of Banking Products and Services

            • 2 bank account rules

              • 3 Commercial papers in Saudi Arabia

                • 4 systems and technical services provided in the Saudi banking sector

                  • 5 Financing products offered by banks to individuals

                    Module 3: Principles of Responsible Finance
                    • 1 Principles of Responsible Finance for Individuals

                      • 2 Qualitative Principles for Responsible Finance

                        • 3 Quantitative Methods of Responsible Finance

                          • 4 Collection controls and procedures for individual customers

                            Module 4: Principles of Islamic Sharia and their Impact on Retail Banking Services
                            • 1 General Features of the Islamic Banking Sector

                              • 2 Islamic window operations

                                • 3 Supporting bodies for Islamic banking

                                  • 4 Islamic finance tools and formulas

                                    • 5 Islamic Sukuk and Securitization Operations

                                      Module 5: Principles of Effective Customer Service in the Retail Banking Sector
                                      • 1 Skills that must be available in customer service staff in banks

                                        • 2 Customer expectations from customer service staff

                                          • 3 How to keep customers

                                            • 4 Principles of Excellence (Effective) Service

                                              • 5 Mechanisms for dealing with customer complaints

                                                • 6 Effectively manage customer relationships

                                                  Module 6: Principles of Protecting Bank Customers
                                                  • 1 Financial protection for the client in the Kingdom of Saudi Arabia

                                                    • 2 Principles of protecting bank customers

                                                      Module 7: Business Conduct Rules
                                                      • 1 The purpose of preparing a code of business conduct

                                                        • 2 Principles of Conduct and Business Ethics in Financial Institutions

                                                          • 3 Employee commitment to each other

                                                            • 4 The obligation of banks towards their employees

                                                              • 5 Professional Conduct Policy for Board Members

                                                                Module 8: Compliance Principles and its Impact on the Retail Banking Sector
                                                                • 1 Commitment to financial institutions

                                                                  • 2 Compliance Department and Compliance Officer

                                                                    • 3 Compliance rules for banks operating in the Kingdom of Saudi Arabia

                                                                      • 4 Compliance responsibilities in banks

                                                                        • 5 Compliance policy for banks operating in the Kingdom of Saudi Arabia

                                                                          • 6 of financial institutions in the Kingdom of Saudi Arabia

                                                                            Module 9: Defining and describing the concept of fraud, and its impact on retail banking services
                                                                            • 1 Basic concepts of fraud in the retail banking sector

                                                                              • 2 The most common types of fraud in the banking sector

                                                                                • 3 Anti-fraud methods

                                                                                  • 4 Anti-Fraud Unit

                                                                                    Module 10: Anti- Money laundering and Counter-Terrorism Financing in the Kingdom of Saudi Arabia
                                                                                    • 1 Money laundering operations

                                                                                      • 2 Terrorist financing operations

                                                                                        • 3 The difference between money laundering and terrorist financing

                                                                                          • 4 suspected of involving money laundering or terrorist financing

                                                                                            • 5 Initiatives of the Kingdom of Saudi Arabia in combating money laundering and terrorist financing

                                                                                              Program Requirements

                                                                                              Not Available

                                                                                              Program Path

                                                                                              Names of the training programs that are integrated (enriched) with the training program:

                                                                                              • Not Available

                                                                                              Names of the training programs that after the training program:

                                                                                              • Not Available
                                                                                              Program Method
                                                                                              • Lecture
                                                                                              • Brainstroming
                                                                                              • Dialogue Teams
                                                                                              • Exercises and assignments
                                                                                              Evaluation Method
                                                                                              • Pre Exam
                                                                                              • Post Exam
                                                                                              • Simulation Test for professional exam
                                                                                              Training Type
                                                                                              • In Class Training
                                                                                              • Online Training

                                                                                              Add Comment

                                                                                              CAPTCHA

                                                                                              Realted Program

                                                                                              Preparation Program for Insurance Foundations Professional Exam (IFCE)- Third Edition

                                                                                              This training program aims to prepare participants with the knowledge and skills necessary to pass the Insurance Foundations Professional Exam (IFCE). This exam is mandatory for all employees of the insurance sector in the Saudi market. During this program, the participant will learn about the elements of insurance and the principles associated with them. This program also highlights the main functions of insurance companies and the products they provide to protect individuals and companies from the risks they are exposed to.

                                                                                              Details

                                                                                              Preparation Program for Compliance Foundation Professional Exam

                                                                                              This training program aims to prepare the participants with the knowledge and skills necessary to pass the Compliance Foundation Professional Exam. The program covers issues related to regulatory compliance and the principles of compliance with legal requirements for providing financial services. In addition, the program reviews money laundering legislation, terrorist financing, and anti-fraud laws.

                                                                                              Details

                                                                                              Anti-Money Laundering Awareness for Insurance Sector

                                                                                              Money Laundering schemes is a global phenomenon that ruins economies of entire countries from one aspect, as well as being a main source of financing terrorism. Therefore, most countries have worked together to formulate certain rules and guidelines to fight it, and the insurance industry is not safe from money laundering and is one of the industries exposed and used for money laundering and terrorism funding. This program is designed to provide candidates working in the insurance sector with a proper understanding of Anti-Money Laundering & Financing Terrorism, how to detect it, the different forms of fraud in insurance & the various strategies for combating it. Also, candidates will be exposed to the main international organizations that work in this area beside the Saudi Central Bank regulations that must be complied with.

                                                                                              Details

                                                                                              Introduction to Financing & Investment

                                                                                              Global capital markets are rapidly evolving, which necessitates the development of skills to identify financial and security risks as well as discovering the investment opportunities for business This program aims to introduce the principles of investment and financing and the distinction between personal and corporate investments in terms of the investment environment and how to make an investment or financing decision, as well as the impact of modern financial technologies on investment and financing operations

                                                                                              Details

                                                                                              Islamic Banking Basics

                                                                                              This program is designed to introduce the ethics of financial transactions in Islamic banking, in addition to acquiring basic knowledge of Islamic banking transactions by identifying the Shari’a regulations for financial transactions, and banking services with Shari’a compliant. The program enables participants to gain the ability to distinguish the characteristics of an Islamic bank from a conventional bank, as well as learn about the principles and characteristics of accounting standards for Islamic financial transactions and operations in accordance with Shari’a regulations.

                                                                                              Details

                                                                                              Excellence Customer Experience

                                                                                              Increasing competition has forced businesses to think carefully about deepening and improving their relationship with customers. Customer experience is the driver of organizations transformation and business development. This program focuses on developing and refining the skills of employees to improve the customer experience at all stages of engagement with the customer. The program also covers how to develop a basic model for improving customer experience that ensure customer satisfaction and loyalty, which results in increasing the organization's market share and maximizing its profits, in addition to developing a positive customer experience culture within the organization at all customer touchpoints.

                                                                                              Details

                                                                                              Preparation Program for Professional Exam for International Introduction to Securities and Investment- (CME-1A)

                                                                                              This training program aims to prepare participants with the knowledge and skills necessary to pass the exam for International Introduction to Securities and Investment- (CME-1A), This exam is mandatory by the Capital Market Authority that is provided in cooperation with the Chartered Institute for Securities & Investment (CISI) to those who wish to work in the capital markets. This training program covers several related topics such as introduction to the financial services sector, the economic environment, assets and capital markets, investment funds, regulations, and ethical principles as well as other financial products.

                                                                                              Details

                                                                                              Preparation Program for Professional Exam for Saudi Capital Market Rules and Regulations- (General Chapter)- (CME-1B)

                                                                                              This training program aims to prepare participants with the knowledge and skills necessary to pass the mandatory exam for Saudi Capital Market Rules and Regulations- (General Chapter)- (CME-1B), This exam This exam is mandatory by the Capital Market Authority that is provided in cooperation with the Chartered Institute for Securities & Investment (CISI) to those who wish to work in the capital markets. This training program gives an overview of the Saudi capital market. In addition, it covers the most prominent topics related to the CMA regulations, such as the Securities Business Regulations, the Capital Market Institutions Regulations, in addition to the Anti-money Laundering and Counter-terrorist Financing rules, prohibitions and systems and controls.

                                                                                              Details

                                                                                              Customer Service & Insurance Market Code of Conduct

                                                                                              With the growing competition in today's world, "customer service" is one of the most important factors that determine the extent to which organizations succeed in developing and maintaining business. This program is designed to familiarize participants with the “customer service” skills needed to deliver a unique and distinct “customer experience”; It includes understanding customer expectations, meeting their needs to ensure their satisfaction, and earning their loyalty. Giving them a comprehensive perception of customer service culture in successful companies. The program also addresses the legislative and regulatory environment that governs the relationship of insurance companies to their customers.

                                                                                              Details

                                                                                              Effective Communication Skills

                                                                                              Communication is the basis of success, the greater the ability to communicate effectively, the greater the chances of success in work and personal life. This training program is designed to improve and develop the verbal and nonverbal communication skills of employees, and to provide participants with communication skills to achieve the goals of the communication process, in addition to developing the skills of listening, presentation, recitation and feedback, and understanding the purposes of body language to enhance the communication process.

                                                                                              Details

                                                                                              Preparation Program for Probability (P) Exam- from SOA

                                                                                              In light of the growing interest in actuarial sciences worldwide, and the significant increase in demand for it, the Society of Actuaries SOA is eager to prepare and welcome the next generation of actuaries, through a series of professional exams specialized in the actuarial field. This training program is designed to qualify participants and provide them with the knowledge and skills necessary to pass the P Exam (probability), through familiarity with fundamental probability tools for quantitatively assessing risk The application of these tools to problems encountered in actuarial science is emphasized. As well as a comprehensive understanding of calculus and basic knowledge of insurance and risk management.

                                                                                              Details

                                                                                              Preparation Program for IFSAH Professional Exam- Saudi Exchange

                                                                                              This training program aims to prepare participants with the knowledge and skills necessary to pass the mandatory Professional Exam “IFSAH”. This exam “IFSAH” is a mandatory test by Saudi Exchange, targeting all disclosure officials for issuers of securities and investment funds, in order to improve the quality of disclosures for the announcements of companies and investment funds by achieving the best standards of transparency, which leads to the stability of the financial markets and the professionally handling stock market aspects, including shares, bonds and investment funds. It also helps in the governance of companies listed in the Saudi market, as well as Working in the management of investment funds. This program covers an important the knowledge required to work in the stock market, it provides the knowledge of laws and regulations that govern and regulate the work of companies and funds listed in the capital market, as well as the laws of governance and dealing with troubled companies and their regulations.

                                                                                              Details

                                                                                              Teamwork Skills

                                                                                              There is a Chinese proverb that says: Behind every capable person there are capable people. Collaboration is a vital part of personal and professional life, so learning team development and organizational culture is a great start to a better future. This training program is designed to provide participants with the concept of team work, the mechanisms for building it, the importance of developing the group spirit among the participants, and mechanisms for increasing the degree of team cohesion, rooting group values and unifying the vision among team members, which increases the effectiveness of work teams and reduces friction and conflict between teams within the organization through Unity of vision and goals and achieving more effective results.

                                                                                              Details

                                                                                              Effective Sales Skills in Insurance Companies

                                                                                              A salesman is a reflection of the insurance organization, and he must have technical skills, excellent communication skills, and perseverance in order to build relationships of trust with customers to whom he proposes appropriate solutions, with the primary objective of achieving the company's sales goals efficiently. This Program covers the concept of and importance of sales, its basic stages and the characteristics of a successful sales person, as well as how to handle different types of customers, sales techniques, smart targeting, attracting customers, how to maintain their loyalty to the organization and how to maximize sales, in addition to focusing on the mechanism of dealing with objections and complaints effectively.

                                                                                              Details
                                                                                              We value your feedback

                                                                                              Dear visitor, we hope that you will participate in improving and developing the services provided by the academy on the website.

                                                                                              Was it easy to find what you were looking for on the Academy's website?
                                                                                              Was the information presented on the Academy’s website sufficient and useful?
                                                                                              Please share with us your suggestions for developing the website
                                                                                              Thank you!