This course is a comprehensive two-day program designed for banking and finance professionals who seek to understand and leverage the power of digital transformation in retail banking. The course explores the evolution of banking from traditional models to fully digital platforms, highlighting the role of emerging technologies such as AI, Big Data, Blockchain, and Cloud Computing in enhancing customer experience, improving operational efficiency, and driving innovation. Participants will gain practical insights into digital transformation strategies, FinTech collaboration, regulatory challenges, and the importance of cybersecurity in an increasingly digital landscape. Through interactive discussions, case studies, and hands-on activities, attendees will leave equipped with the knowledge and tools to implement effective digital solutions and prepare their organizations for the future of retail banking
At the end of the training program, the participant should be able to:
1 History of retail banking and the rise of digital banking
1 What is digitalisation, and how does it impact retail banking?
2 Key digital technologies: AI, Big Data, Blockchain, API ecosystems, and Cloud
3 How digitalisation enhances customer experience, operational efficiency, and compliance
4 Regulatory considerations in digital banking
1 Shifting from product-centric to customer-centric models
2 Personalisation through data analytics and AI
3 Enhancing customer touchpoints: mobile apps, internet banking, chatbots, and smart ATMs
4 Best practices for digital onboarding and KYC processes
5 Interactive session: Designing the perfect digital customer journey
1 Overview of FinTech’s role in transforming retail banking
2 FinTech innovations: Digital wallets, peer-to-peer lending, robo-advisors, and neo-banks
3 Collaboration strategies: Partnering with FinTechs for growth
4 Risks and challenges of FinTech integration
1 Strategic planning for digital transformation: Roadmap, KPIs, and benchmarking
2 Building a digital-first culture: Leadership and change management
3 Agile methodology in banking: How to adopt it
4 Case studies: Successful digital transformations in major retail banks
1 AI and Machine Learning: Fraud detection, credit scoring, and customer service
2 Blockchain: Enhancing security, reducing transaction costs, and smart contracts
3 Big Data and Analytics: Understanding customer behaviour and predictive banking
4 Cloud Computing: Scalability, flexibility, and cost-efficiency for banking operations
1 Rising threats in digital banking: Cybersecurity challenges and risk mitigation
2 Regulatory and compliance frameworks for digital banking
3 Building resilience: Cybersecurity measures, incident management, and recovery
4 Best practices in data privacy and customer protection
1 Open banking and API ecosystems: What the future holds
2 Banking as a Service (BaaS) and platform banking models
3 AI-driven hyper-personalisation and autonomous finance
4 The role of the Metaverse, IoT, and 5G in retail banking
5 Panel discussion: Preparing your bank for the future of digital banking
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