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Digitizing banking services for individuals to provide a seamless and efficient banking experience
This comprehensive two-day training course is a unique opportunity for those working in the field of banking and finance services to understand digital transformation and its applications. The course identifies how banking services has moved from traditional models to digital platforms, with a focus on the role of emerging technologies such as artificial intelligence, big data, blockchain and cloud computing. Participants will learn digital transformation strategies, collaboration with fintech companies and how to deal with regulatory challenges, in addition to the importance of cybersecurity. Through interactive discussions and case studies, participants will gain the knowledge and tools to implement effective digital solutions, helping their organizations prepare for the future of retail banking services
Banking
Capital Market
Insurance
Financing
Innovation and Digital Transformation
Not Exist
Lecture
Case Studies +1
Lecture
Case Studies
Dialogue Teams
Other
Senior Data Science Analyst
This provides you with the opportunity to select the available times that suit you best for participation in our program. These times represent slots during which we are ready to welcome you and provide assistance and guidance.
Online Training
History of retail banking and the rise of digital banking
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What is digitalisation, and how does it impact retail banking?
Key digital technologies: AI, Big Data, Blockchain, API ecosystems, and Cloud
How digitalisation enhances customer experience, operational efficiency, and compliance
Regulatory considerations in digital banking
Online Training
Shifting from product-centric to customer-centric models
Personalisation through data analytics and AI
Enhancing customer touchpoints: mobile apps, internet banking, chatbots, and smart ATMs
Best practices for digital onboarding and KYC processes
Interactive session: Designing the perfect digital customer journey
Online Training
Overview of FinTech’s role in transforming retail banking
FinTech innovations: Digital wallets, peer-to-peer lending, robo-advisors, and neo-banks
Collaboration strategies: Partnering with FinTechs for growth
Risks and challenges of FinTech integration
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Strategic planning for digital transformation: Roadmap, KPIs, and benchmarking
Building a digital-first culture: Leadership and change management
Agile methodology in banking: How to adopt it
Case studies: Successful digital transformations in major retail banks
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AI and Machine Learning: Fraud detection, credit scoring, and customer service
Blockchain: Enhancing security, reducing transaction costs, and smart contracts
Big Data and Analytics: Understanding customer behaviour and predictive banking
Cloud Computing: Scalability, flexibility, and cost-efficiency for banking operations
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Rising threats in digital banking: Cybersecurity challenges and risk mitigation
Regulatory and compliance frameworks for digital banking
Building resilience: Cybersecurity measures, incident management, and recovery
Best practices in data privacy and customer protection
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Open banking and API ecosystems: What the future holds
Banking as a Service (BaaS) and platform banking models
AI-driven hyper-personalisation and autonomous finance
The role of the Metaverse, IoT, and 5G in retail banking
Panel discussion: Preparing your bank for the future of digital banking
Understand the core concepts and trends in digitalisation within retail banking
Be equipped to manage digital transformation projects in retail banking
. Gain insights into how technologies like AI, Blockchain, and Big Data are shaping the future of banking
Explore collaboration strategies with FinTechs to drive innovation
