Program Brief

This course is a comprehensive two-day program designed for banking and finance professionals who seek to understand and leverage the power of digital transformation in retail banking. The course explores the evolution of banking from traditional models to fully digital platforms, highlighting the role of emerging technologies such as AI, Big Data, Blockchain, and Cloud Computing in enhancing customer experience, improving operational efficiency, and driving innovation. Participants will gain practical insights into digital transformation strategies, FinTech collaboration, regulatory challenges, and the importance of cybersecurity in an increasingly digital landscape. Through interactive discussions, case studies, and hands-on activities, attendees will leave equipped with the knowledge and tools to implement effective digital solutions and prepare their organizations for the future of retail banking

Program Topic
  • Innovation and Digital Transformation
Program Goals

At the end of the training program, the participant should be able to:

  • Understand the core concepts and trends in digitalisation within retail banking
  • Be equipped to manage digital transformation projects in retail banking
  • . Gain insights into how technologies like AI, Blockchain, and Big Data are shaping the future of banking
  • Explore collaboration strategies with FinTechs to drive innovation
Program Agenda
Module 1: The Evolution of Retail Banking and Digitalisation
  • 1 History of retail banking and the rise of digital banking

    Traditional vs digital banking: Key differences
      The shift from branch-based banking to omnichannel services
        Case studies: How banks like BBVA, DBS, and ING transitioned digitally
          Module 2: Core Concepts of Digitalisation in Retail Banking
          • 1 What is digitalisation, and how does it impact retail banking?

            • 2 Key digital technologies: AI, Big Data, Blockchain, API ecosystems, and Cloud

              • 3 How digitalisation enhances customer experience, operational efficiency, and compliance

                • 4 Regulatory considerations in digital banking

                  Module 3: Digital Customer Experience
                  • 1 Shifting from product-centric to customer-centric models

                    • 2 Personalisation through data analytics and AI

                      • 3 Enhancing customer touchpoints: mobile apps, internet banking, chatbots, and smart ATMs

                        • 4 Best practices for digital onboarding and KYC processes

                          • 5 Interactive session: Designing the perfect digital customer journey

                            Module 4: FinTech Disruption and Collaboration
                            • 1 Overview of FinTech’s role in transforming retail banking

                              • 2 FinTech innovations: Digital wallets, peer-to-peer lending, robo-advisors, and neo-banks

                                • 3 Collaboration strategies: Partnering with FinTechs for growth

                                  • 4 Risks and challenges of FinTech integration

                                    Module 5: Digital Transformation Strategies for Retail Banks
                                    • 1 Strategic planning for digital transformation: Roadmap, KPIs, and benchmarking

                                      • 2 Building a digital-first culture: Leadership and change management

                                        • 3 Agile methodology in banking: How to adopt it

                                          • 4 Case studies: Successful digital transformations in major retail banks

                                            Module 6: Technologies Driving Digitalisation in Retail Banking
                                            • 1 AI and Machine Learning: Fraud detection, credit scoring, and customer service

                                              • 2 Blockchain: Enhancing security, reducing transaction costs, and smart contracts

                                                • 3 Big Data and Analytics: Understanding customer behaviour and predictive banking

                                                  • 4 Cloud Computing: Scalability, flexibility, and cost-efficiency for banking operations

                                                    Module 7: Cybersecurity and Risk Management in a Digital Era
                                                    • 1 Rising threats in digital banking: Cybersecurity challenges and risk mitigation

                                                      • 2 Regulatory and compliance frameworks for digital banking

                                                        • 3 Building resilience: Cybersecurity measures, incident management, and recovery

                                                          • 4 Best practices in data privacy and customer protection

                                                            Module 8: Future Trends in Digital Banking
                                                            • 1 Open banking and API ecosystems: What the future holds

                                                              • 2 Banking as a Service (BaaS) and platform banking models

                                                                • 3 AI-driven hyper-personalisation and autonomous finance

                                                                  • 4 The role of the Metaverse, IoT, and 5G in retail banking

                                                                    • 5 Panel discussion: Preparing your bank for the future of digital banking

                                                                      Program Requirements

                                                                      Not Available

                                                                      Program Path

                                                                      Names of the training programs that are integrated (enriched) with the training program:

                                                                      • Not Available

                                                                      Names of the training programs that after the training program:

                                                                      • Not Available
                                                                      Program Method
                                                                      • Lecture
                                                                      • Case Studies
                                                                      • Dialogue Teams
                                                                      Evaluation Method
                                                                      • Other
                                                                      Training Type
                                                                      • In Class Training
                                                                      • Online Training

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