While banking benefits from consistent digital advancements, it also experiences the risks and challenges. To provide the best possible service to their customers, banks need to keep up with these conditions and develop a skillset that will enable them to implement intelligent strategies. SMIB is benchmarked against descriptors at Level 6 in the UK Regulated Qualifications Framework (RQF). SMIB shares the strategy influencers that drive change and innovation in the banking and finance industry. As a manager, it will provide participants with the skills they need to devise and implement strategies and achieve organisational goals. Moreover, Participants will study the concept of strategy, how to analyse the factors that drive change and learn how to understand the risks and threats associated with strategic choices. The course teaches participants how to use customer journey and service design processes for the digital age.(* 300 hours (6 Months) is the overall qualification time ,that participant may need to complete a program, including hours spent unsupervised in research, learning, e-learning, e-assessment, completing assignment, completing homework, exam preparation, and formal assessments)
At the end of the training program, the participant should be able to:
1 Understand the concept and role of strategy
2 Evaluate the main external drivers for strategic change
3 Assess the impact of the internal environment on strategy
4 Examine the range and value of different leadership and management strategies utilized by organizations
5 Evaluate the nature and scope of the key considerations when developing strategy
6 Assess strategic options and justify the choice of the most appropriate strategy within a banking context
7 The challenges of strategy implementation
8 The contribution and effectiveness of a range of change management processes
9 Organizational structure and impact on power and influence in financial services organizations.
10 Techniques for monitoring and evaluating strategy
11 The importance of strategic innovation to the Banking Value Chain, products and services
12 Understand how organizations are becoming data driven
1 A written assignment. Word count of 3,000-3,500 words. Harvard referencing is required and you must submit your work through (TurnitinUK)
2 The written assignment will contribute 50% to the final mark.
3 Pass mark 50%.
1 Understand the product innovation process for a digital service
2 Recognize the customer models across the different business lines within a bank
3 Evaluate the impact of changing customer expectations across different customer models in banking
4 Evaluate customer needs across different customer models and how this relates to the customer personal
5 Understand the benefits of customer journey design as a process and application within banks
6 Evaluate the customer journey process and how to use it to facilitate new and improved customer experiences
7 Recognize the types of digital services that can be applied along the stages of the customer journey to improve the customer experience, to create a ‘sticky experience’, and to form a digital customer journey
8 Critically evaluate the impact of a customer journey transformation gap on a value stream as part of the service design process
9 Critically analyze the role of banks in the future financial services value chain
10 Evaluate the services required to support the customer journeys of the future
11 Evaluate what a digital bank looks like in the future and the capabilities required to support this future digital bank
1 A written assignment. Word count of 3,000-3,500 words. Harvard referencing is required and you must submit your work through (TurnitinUK)
2 The written assignment will contribute 50% to the final mark
3 Pass mark 50%
Not Available
Names of the training programs that are integrated (enriched) with the training program:
Names of the training programs that after the training program:
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