Jadarat Card (Customer Focus)
Jadarat Description
Embraces customer focus and orientation as a key driver for success and makes decisions with the customers in mind, soliciting customer feedback and actively following-up.
Jadarat Type
Technical Competency
jadarat Code
T22
Level 1
Demonstrates basic understanding of customer service activities and how to identify/ anticipate simple customer needs. Identifies the different types of customers, their concerns and expectations. Demonstrates basic knowledge of the internal processes to follow when addressing routine customer requests and is able to proceed with the initial steps.