Program Brief

This training program aims to prepare the participants with the knowledge and skill to pass the Exam for the Retail Banking Foundations. This exam is mandatory by Saudi Central Bank (SAMA), intended for all front-line and Customer Care Department employees in banking sector in Saudi Arabia. This program is designed to introduce participants to the principles of customer service in the banking services sector, banking products and services provided to individuals, in addition to reviewing the mechanism of protecting bank customers, as well as reviewing the relevant laws and regulations that enable them to perform their duties towards customers and the beneficiary professionally and with full responsibility.

Sectors
Program Topic
  • Customer Orientation
Program Goals

At the end of the training program, the participant should be able to:

  • 1. Acquire knowledge and skills to pass the mandatory professional exam of Retail Banking Foundations Professional Exam.
  • 2. Increase knowledge of banking services and Retail banking products to raise the level of productivity and sales capacity.
  • 3. Increase knowledge and professional ability to manage clients and protect them professionally and responsibly.
  • 4. Improve awareness with regulations and policies to facilitate performing his duties in accordance with the legal measures.
Program Agenda
Program Requirements

Not Available

Program Path

Names of the training programs that are integrated (enriched) with the training program:

  • Not Available

Names of the training programs that after the training program:

  • Not Available
Program Method
  • Lecture
Evaluation Method
  • Pre Exam
  • Post Exam
Training Type
  • In Class Training
  • Online Training

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