A mandatory exam by Saudi Central Bank (SAMA) that aims to ensure that all tellers and foreign exchange officers have the basic skills and knowledge in this field including the rules and laws that enables them to perform their duties towards the consumer and the beneficiary professionally and responsibly.
Frontline employees at banks' financial transfer centers (including but not limited to branch employees and managers, sales staff, call center employees, and that includes employees who contracted through a third party), as well as all employees of Money Exchange companies and institutions.
Arabic
70 % Degree
120 Minutes
Academy
English
70 % Degree
120 Minutes
Academy
Chapter 1: Structure of Money Exchange and Transfer Centers: 10%
Chapter 2: Foundations of Effective Customer Service in Money Exchange and Transfer: 20%
Chapter 3: Products and Services Provided by Money Exchange and Transfer Centers in The Kingdom of Saudi Arabia: 10%
Chapter 4: Compliance in Financial Institutions and Effective Governance: 15%
Chapter 5: Identify and Describe Fraud and Its Effect on Money Exchange and Transfer Centers: 17%
Chapter 6: Anti-Money laundering and counter Terrorism Financing in The Kingdom of Saudi Arabia: 20%
Chapter 7: Labor Rules and Practices: 8%
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