Program Brief

The Diploma in Insurance is a technical and supervisory qualification for insurance staff working across all sectors of the industry, and the logical progression from the Certificate in Insurance. The Diploma will provide you with a firm understanding of insurance fundamentals and will enable you to build towards advanced technical knowledge, thereby ensuring you have the means to function effectively in a challenging environment. Claims Practice (M85) unit counts towards a Diploma in Insurance, it may also count towards the Advanced Diploma in Insurance. Through this training program, participants will understand key aspects of claims and how to handle them.

Sectors
Program Topic
  • Operations
Program Goals

At the end of the training program, the participant should be able to:

  • Understand key aspects of claims handling.
  • Understand key aspects of handling personal lines claims.
  • Understand key aspects of handling property and business interruption claims.
  • Understand key aspects of handling third party liability claims
Program Agenda
Module 1: Key Aspects of Claims Handling
  • 1 Requirements and application of UK regulation affecting claims handling

    • 2 Describe how the existence of cover is determined under the policy

      • 3 Importance and uses of claims information, including the underwriting file

        • 4 Uses of and importance of claims reserving

          • 5 Special requirements for handling international claims

            • 6 Common indicators of fraudulent claims and how fraud is investigated

              • 7 Importance of identifying and pursuing potential recoveries.

                • 8 Particular requirements in handling reinsurance claims

                  Module 2: Handling Personal Lines Claims
                  • 1 How to investigate a personal lines claim?

                    • 2 How the indemnity will be valued for a personal lines claim

                      • 3 How a personal lines claim will be settled

                        • 4 The process for declined personal lines claims that have been disputed by the policyholder

                          • 5 Key aspects of handling personal lines claims to various claims scenarios

                            Module 3: Handling Property and Business Interruption Claims
                            • 1 How to investigate a property and business interruption claims?

                              • 2 the indemnity for a property and business interruption claim will be valued

                                • 3 Process for declined property and business interruption claims that have been disputed by the policyholder

                                  • 4 Key aspects of handling property and business interruption claims to various claims scenarios

                                    Module 4: Handling Third party Liability Claims
                                    • 1 How to investigate a third party liability claim?

                                      • 2 How the indemnity for a third party liability claim will be valued

                                        • 3 How a third party liability claim will be negotiated and settled

                                          • 4 The provisions of the Civil Procedure Rules when dealing with third party liability claims

                                            • 5 Key requirements in handling professional indemnity claims

                                              • 6 Key aspects of handling third party liability claims to various claims scenarios

                                                Program Requirements
                                                • Pass the Professional Exam in Insurance Foundations

                                                Pass the Professional Exam in Insurance Foundations

                                                • Pass the Certificate Exam in Insurance, Legal and Regulatory (IF1)

                                                Pass the Certificate Exam in Insurance, Legal and Regulatory (IF1)

                                                Program Path

                                                Names of the training programs that are integrated (enriched) with the training program:

                                                Names of the training programs that after the training program:

                                                Program Method
                                                • Lecture
                                                • Case Studies
                                                • Brainstroming
                                                • Practical Implementation
                                                • Dialogue Teams
                                                • Exercises and assignments
                                                Evaluation Method
                                                • Pre Exam
                                                • Post Exam
                                                • Simulation Test for professional exam
                                                • Discussion Panel
                                                Training Type
                                                • In Class Training
                                                • Online Training

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