Program Brief
This training program aims to prepare the participants with the knowledge and skill to pass the Exam for the Retail Banking Foundations. This exam is mandatory by Saudi Central Bank (SAMA), intended for all front-line and Customer Care Department employees in banking sector in Saudi Arabia. This program is designed to introduce participants to the principles of customer service in the banking services sector, banking products and services provided to individuals, in addition to reviewing the mechanism of protecting bank customers, as well as reviewing the relevant laws and regulations that enable them to perform their duties towards customers and the beneficiary professionally and with full responsibility
Program Goals
At the end of the training program, the participant should be able to:
- Acquire knowledge and skills to pass the mandatory professional exam of Retail Banking Foundations Professional Exam
- Increase knowledge of banking services and Retail banking products to raise the level of productivity and sales capacity
- Increase knowledge and professional ability to manage clients and protect them professionally and responsibly
- Improve awareness with regulations and policies to facilitate performing his duties in accordance with the legal measures
- Aware of key risks of fraud and money laundering, as well practicing methods in order to supports his/her dealing with such in accordance with the Saudi control practices built on best and international regulations and practices
Jadarat
Program Agenda
Module 1: The Structure of the Retail Banking Sector in the Kingdom of Saudi Arabia
1 nature of the banking sector in the Kingdom of Saudi Arabia
2 General features of the retail banking sector and dealing within it
3 The regulatory framework for the banking services sector and the rules governing the concept of effective (distinguished) service
4 The development of banking in the Kingdom of Saudi Arabia
Module 2: Retail Banking Products and Services in the Kingdom of Saudi Arabia
1 Basic Features of Banking Products and Services
2 bank account rules
3 Commercial papers in Saudi Arabia
4 systems and technical services provided in the Saudi banking sector
5 Financing products offered by banks to individuals
Module 3: Principles of Responsible Finance
1 Principles of Responsible Finance for Individuals
2 Qualitative Principles for Responsible Finance
3 Quantitative Methods of Responsible Finance
4 Collection controls and procedures for individual customers
Module 4: Principles of Islamic Sharia and their Impact on Retail Banking Services
1 General Features of the Islamic Banking Sector
2 Islamic window operations
3 Supporting bodies for Islamic banking
4 Islamic finance tools and formulas
5 Islamic Sukuk and Securitization Operations
Module 5: Principles of Effective Customer Service in the Retail Banking Sector
1 Skills that must be available in customer service staff in banks
2 Customer expectations from customer service staff
3 How to keep customers
4 Principles of Excellence (Effective) Service
5 Mechanisms for dealing with customer complaints
6 Effectively manage customer relationships
Module 6: Principles of Protecting Bank Customers
1 Financial protection for the client in the Kingdom of Saudi Arabia
2 Principles of protecting bank customers
Module 7: Business Conduct Rules
1 The purpose of preparing a code of business conduct
2 Principles of Conduct and Business Ethics in Financial Institutions
3 Employee commitment to each other
4 The obligation of banks towards their employees
5 Professional Conduct Policy for Board Members
Module 8: Compliance Principles and its Impact on the Retail Banking Sector
1 Commitment to financial institutions
2 Compliance Department and Compliance Officer
3 Compliance rules for banks operating in the Kingdom of Saudi Arabia
4 Compliance responsibilities in banks
5 Compliance policy for banks operating in the Kingdom of Saudi Arabia
6 of financial institutions in the Kingdom of Saudi Arabia
Module 9: Defining and describing the concept of fraud, and its impact on retail banking services
1 Basic concepts of fraud in the retail banking sector
2 The most common types of fraud in the banking sector
3 Anti-fraud methods
4 Anti-Fraud Unit
Module 10: Anti- Money laundering and Counter-Terrorism Financing in the Kingdom of Saudi Arabia
1 Money laundering operations
2 Terrorist financing operations
3 The difference between money laundering and terrorist financing
4 suspected of involving money laundering or terrorist financing
5 Initiatives of the Kingdom of Saudi Arabia in combating money laundering and terrorist financing
Program Requirements
Not Available
Program Path
Names of the training programs that are integrated (enriched) with the training program:
- Not Available
Names of the training programs that after the training program:
- Not Available
Program Method
- Lecture
- Brainstroming
- Dialogue Teams
- Exercises and assignments
Evaluation Method
- Pre Exam
- Post Exam
- Simulation Test for professional exam
Training Type
- In Class Training
- Online Training
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