Applies subject matter expertise in the relevant leading practices and standards, to ensure effective and efficient operations of intermediaries. Develops and oversees the execution of strategies, policies and procedures that guide the identification, selection and usage of the services of intermediaries.

Uses full knowledge of the intermediary operations processes, methods and tools, to monitor the execution and performance of intermediary operations, in line with the applicable organizational standards. Shares expertise and provides recommendations across the departments and teams on the resolution of any potential issues arising during the intermediary operations.

Deeply understands the context and all aspects of the operations of the intermediary operations. Follows the appropriate techniques that are required to identify, select and use intermediary services in line with the organization's policies, procedures and practices. Assists others across the teams in overseeing and coordinating the execution of intermediary operations.

Possesses specialised knowledge of outlining the role of intermediaries and distinguishes between the different types of service providers. Builds on specialised knowledge of policies, procedures and practices set by the organization, that govern the identification, selection and usage of intermediaries and service providers.

Demonstrates basic understanding of the role of intermediaries and the different types of service providers. Has basic knowledge of the different techniques used in identifying, selecting and using intermediaries services, and the use of own organization's applicable policies, procedures and practices.