Jadarat Card (Claims Management)
Jadarat Description
Is responsible for managing the claims team and overseeing the efficient execution of claims procedures, processes and cost management. Evaluates the performance of claims function, processes and procedures and service standards, and proposes changes for improvement. Builds overall customer experience by conducting customer feedback analysis to ensure the achievement of high standards for the claims operations.
Jadarat Type
Technical Competency
jadarat Code
T13
Level 3
Assists others across the teams in managing the claims procedures and multiple claims costs, to ensure that customer claims' service standards and customer expectations are met. Uses the tools and techniques to support in monitoring claims leakage and identifying claims that appear to be fraudulent, and follows the organizational protocols of referral for dealing with such claims.