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This program aims to develop the technical, administrative, and personal skills of participants in the field of Motor insurance claims settlement, with a focus on the latest systems and regulations in the Saudi market, such as the Saher Repair System and an electronic traffic accident registration system, to ensure efficiency, accuracy, and customer satisfaction. Participants learned how to accurately estimate repair costs, manage negotiations with repair shops, and detect fraud attempts. It covers complex cases such as major accidents, theft, and fire, discusses final settlement mechanisms (cash or repair), and enhances customer service efficiency.
This program aims to develop the technical, administrative, and personal skills of participants in the field of Motor insurance claims settlement, with a focus on the latest systems and regulations in the Saudi market, such as the Saher Repair System and an electronic traffic accident registration system, to ensure efficiency, accuracy, and customer satisfaction. Participants learned how to accurately estimate repair costs, manage negotiations with repair shops, and detect fraud attempts. It covers complex cases such as major accidents, theft, and fire, discusses final settlement mechanisms (cash or repair), and enhances customer service efficiency.
Insurance
Credit
Not Exist
Lecture
Case Studies +2
Lecture
Case Studies
Brainstroming
Dialogue and Discussions
Other
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This provides you with the opportunity to select the available times that suit you best for participation in our program. These times represent slots during which we are ready to welcome you and provide assistance and guidance.
1. Understand the complete lifecycle of a Motor insurance claim.
2. Be familiar with the documents and paperwork required to register a claim.
3. Apply initial Motor inspection procedures and determine the extent of basic damage.
4. Identify the terms and conditions of a standard Motor insurance policy in Saudi Arabia.
5. Acquire skills for the accurate technical estimation of repair costs.
6. Understand the mechanism of the "Saher" Repair System and approved repair shops.
7. Process complex types of claims (Total Loss, Theft, Fire, Bodily Injuries).
8. Understand the final settlement options and when each is applied.
9. Apply the calculation criteria for a "Total Loss."
10. Develop behavioral skills to enhance customer satisfaction.
