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Customer service is very important to business success as it requires knowing yourself before knowing the customer as well as knowing the processes and techniques to build strong customer relationships. Excellent customer service is not an optional thing but an urgent necessity. When you deal with your customers exceptionally, they become an effective marketing tool for business. The program focuses heavily on the behaviors and social aspects of customer service through the practice of communication skills techniques in addition to understanding and using different aspects of behavior and body language to ensure positive and successful customer interaction.
Customer service is very important to business success as it requires knowing yourself before knowing the customer as well as knowing the processes and techniques to build strong customer relationships. Excellent customer service is not an optional thing but an urgent necessity. When you deal with your customers exceptionally, they become an effective marketing tool for business. The program focuses heavily on the behaviors and social aspects of customer service through the practice of communication skills techniques in addition to understanding and using different aspects of behavior and body language to ensure positive and successful customer interaction.
Banking
Capital Market
Insurance
Financing
Banking Operations
Claims +8
Banking Operations
Claims
Customer Care
Dealing - Broking
Delivery Channels
Finance Origination
Human Resources
Investor Relations
Sales and Distribution / Intermediaries
Underwriting
Customer Orientation
Not Exist
Lecture
Case Studies +3
Lecture
Case Studies
Brainstroming
Practical Implementation
Dialogue Teams
Pre Exam
Post Exam
Banking Operations
Claims +8
Banking Operations
Claims
Customer Care
Dealing – Broking
Delivery Channels
Finance Origination
Human Resources
Investors Relations
Sales and Distribution / Intermediaries
Underwriting
Purchase Program
( 0)Available
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This provides you with the opportunity to select the available times that suit you best for participation in our program. These times represent slots during which we are ready to welcome you and provide assistance and guidance.
Online Training-In Class Training
Why customers stop doing business with a company
Everyone’s role in customer service
Investigation to learn the financial impact of one lost customer
Online Training-In Class Training
External and internal customers
What customers expect from you with every interaction
How internal customer service affects external customer service
Online Training-In Class Training
How taking ownership and personal accountability puts service over the top
Qualities and learn the skills that are needed to provide exceptional service
How to actively listen without interrupting
How and when to apologize and empathize
How exceptional customer service qualities affect 1st impressions
How good personal hygiene is important when dealing with face-to-face customers
Online Training-In Class Training
The five parts of the customer interaction process
Reassure and use empathy
Offer solutions and come to agreement
Online Training-In Class Training
The signs of frustration
The hostility curve and techniques to calm down an angry customer
How to deliver bad news
What to say to the verbally abusive customer?
Professionally communicating with difficult customers
Online Training-In Class Training
Assessing your organizational culture for customer service focus
Core foundations for building a customer culture
Overcoming obstacles to customer service excellence
Recognize the importance of customer service through defining expectations and meeting needs.
Understanding the impact of exceptional customer service for the first impression.
a unanimous agreement with customers through demonstrating acceptable creative solutions.
Adopting the best practices and communication methods with customers for detecting the hot points of resentment and handling them.
