Refine Your Search
...
...
Customer service is very important to business success as it requires knowing yourself before knowing the customer as well as knowing the processes and techniques to build strong customer relationships. Excellent customer service is not an optional thing but an urgent necessity. When you deal with your customers exceptionally, they become an effective marketing tool for business. The program focuses heavily on the behaviors and social aspects of customer service through the practice of communication skills techniques in addition to understanding and using different aspects of behavior and body language to ensure positive and successful customer interaction.
Customer service is very important to business success as it requires knowing yourself before knowing the customer as well as knowing the processes and techniques to build strong customer relationships. Excellent customer service is not an optional thing but an urgent necessity. When you deal with your customers exceptionally, they become an effective marketing tool for business. The program focuses heavily on the behaviors and social aspects of customer service through the practice of communication skills techniques in addition to understanding and using different aspects of behavior and body language to ensure positive and successful customer interaction.
Banking
Capital Market
Insurance
Financing
Customer Orientation
Not Exist
Lecture
Case Studies +3
Lecture
Case Studies
Brainstroming
Practical Implementation
Dialogue Teams
Pre Assessment
Post Assessment
Banking Operations
Customer Care
Delivery Channels
Human Resources
+6Banking Operations
Customer Care
Delivery Channels
Human Resources
Investors Relations
Sales and Distribution / Intermediaries
Dealing – Broking
Claims
Underwriting
Finance Origination
This provides you with the opportunity to select the available times that suit you best for participation in our program. These times represent slots during which we are ready to welcome you and provide assistance and guidance.
Self Learning
Module 1: Importance of Exceptional Customer Service
Module 2: Who your Customers Are? And What They Expect?
Module 3: Attitude and Exceptional Customer Service Qualities
Module 4: The Customer Interaction Process
Module 5: Preventing and Dealing with Angry Customers
Module 6: Customer Service Excellence
Recognize the importance of customer service through defining expectations and meeting needs.
Understanding the impact of exceptional customer service for the first impression.
a unanimous agreement with customers through demonstrating acceptable creative solutions.
Adopting the best practices and communication methods with customers for detecting the hot points of resentment and handling them.
Training Programs Overview
Explore Our Programs
