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Customers are the key to the success of insurance brokerage companies, which is formed through effective recruitment processes and the provision of distinguished customer services. This program provides participants with the necessary skills to manage the customer's life cycle from targeting, attracting, selling, and customer service. The program also deals with the importance of customer service in terms of maintaining and developing the relationship with the customer in order to form a portfolio of insurance products that suit the different needs of the customer.
Insurance
Customer Orientation
Not Exist
Lecture
Brainstroming +2
Lecture
Brainstroming
Practical Implementation
Dialogue Teams
Pre Assessment
Post Assessment
Claims
Underwriting
Customer care
Compliance
+2Claims
Underwriting
Customer care
Compliance
Sales and Distribution / Intermediaries
Policy Operations
This provides you with the opportunity to select the available times that suit you best for participation in our program. These times represent slots during which we are ready to welcome you and provide assistance and guidance.
Self Learning
Module 1 : The Insurance Brokerage Market in the Kingdom of Saudi Arabia
Module 2: The Role and Responsibilities of the Insurance Broker in Understanding Customer Needs
Module 3: The Main Stages of the Sales Process and Negotiation Skills
Module 4: Customer Satisfaction
Getting to know the insurance brokerage market in the Kingdom of Saudi Arabia and the regulatory systems to understand the nature of the work of insurance brokerage companies and the factors affecting them.
Understand the role and responsibilities of an insurance broker in understanding clients' needs to provide appropriate insurance contracts.
Knowing the characteristics and tasks of the distinguished salesman in the field of insurance, which contributes to achieving sales targets.
The ability to apply the main stages of the sales process and negotiation skills to complete the sales closing.
Provide quality customer service to achieve high customer satisfaction.
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