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(4.7/ 5) 25 Reviews
Join the preparatory program to gain the knowledge and skills needed to pass the professional exam for the Saudi Capital Market Rules and Regulations. This initiative targets university students and offers a comprehensive two-week experience that combines in-person training with self-paced learning, aiming to enhance participants’ skills and provide them with the opportunity to acquire new knowledge in a motivating and engaging environment.
(4.7/ 5)
25 Learner Rating
The Retail Banking Fundamentals program serves as the essential cornerstone for building a promising career in the banking sector, delving into the intricacies of the modern banking environment and the ecosystem of products and services tailored for individuals. The program aims to empower professionals to master the arts of customer service and understand the mechanics of both digital and traditional banking operations, with a heavy focus on the cognitive aspects required to successfully pass the professional certification exam. Through this pathway, we ensure participants are qualified to be the distinguished face of financial institutions, equipped with the skills necessary to transform operational challenges into exceptional service experiences
Banking
Customer Orientation
Not Exist
Lecture
Other
Customer Care Assistant
Customer Care Assistant
This provides you with the opportunity to select the available times that suit you best for participation in our program. These times represent slots during which we are ready to welcome you and provide assistance and guidance.
Self Learning
Module 1: Structure of the Banking Services Sector in the Kingdom of Saudi Arabia
Module 2: Banking Products and Services in the Kingdom of Saudi Arabia
Module 3: Principles of Responsible Finance
Module 4: Principles of Islamic Sharia and Their Impact on Retail Banking Services
Module 5: Principles of Effective Customer Service in the Retail Banking Sector
Module 6: Principles of Financial Consumer Protection
Module 7: Business Conduct Rules
Module 8: Principles of Compliance and Their Impact on the Retail Banking Sector
Module 9: Defining and Describing the Concept of Fraud and Its Impact on Retail Banking Services
Acquire knowledge and skills to pass the mandatory professional exam of Retail Banking Foundations Professional Exam.
Increase knowledge of banking services and Retail banking products to raise the level of productivity and sales capacity.
Increase knowledge and professional ability to manage clients and protect them professionally and responsibly.
Improve awareness with regulations and policies to facilitate performing his duties in accordance with the legal measures.
.Increase knowledge and professional ability to manage clients and protect them professionally and responsibly.
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