Exam Details ( Award in Customer Service in Insurance (W04) - CII )

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Award in Customer Service in Insurance (W04) - CII

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Exam Fees

724.50

Saudi Riyal

This unit equips you with the skills and knowledge to work as a customer service professional in insurance, covering both industry-specific and general customer service skills.

(4.0 / 5)

5 Reviews

Exam Fees:

724.50

Certificate Type

Exams

Degree of success

degree

Exam Duration

Exam Owner

Language

Overview

The Award in Customer Service in Insurance (Non-UK) introduces the customer service function specific to insurance companies, intermediaries and providers. It helps build knowledge and understanding of the key processes and requirements related to good customer service. It is designed to equip candidates with the skills and knowledge they need to work as a customer service professional in an insurance context.

Sectors

Insurance

Job Families

Sales and Distribution/Intermediaries

Policy Operations 1 +

Required Prior Certification

No prior certification required

Required Training Program

No prior program required

Registration Requirements for the Exam

You may be eligible to claim exemptions for relevant exams and qualifications obtained through other... Load More

Target Audience

Those working in customer facing roles in insurance outside the UK. It is ideal for those starting t... Load More

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Language

724.50

Weights

1. know how to fulfil customer requirements in the insurance sector: 10 questions

2. understand the importance of customer feedback to improve service in the insurance sector:4 questions

3. understand the importance of good communication to maintain and build client relationships in the insurance industry: 7 questions

4. know how to deal with conflict within an insurance environment: 4 questions

5. understand the importance of keeping accurate and confidential records when dealing with customers: 3 questions

6. know how to manage own workload and time to meet business requirements and timescales: 2 questions

7. know how to work with others to achieve team and organizational objectives: 7 questions

8. understand the sales process: 7 questions

9. know how to increase sales activities: 6 questions

Financial Skills Framework

Supporting Programs

Our shared values keep us connected and guide us as one team.

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Award in Customer Service in Insurance (W04) - CII

Award in Customer Service in Insurance (W04) - CII

Overview

Sectors

Job Families

Required Prior Certification

Required Training Program

Registration Requirements for the Exam

Target Audience

Weights

1. know how to fulfil customer requirements in the insurance sector: 10 questions

2. understand the importance of customer feedback to improve service in the insurance sector:4 questions

3. understand the importance of good communication to maintain and build client relationships in the insurance industry: 7 questions

4. know how to deal with conflict within an insurance environment: 4 questions

5. understand the importance of keeping accurate and confidential records when dealing with customers: 3 questions

6. know how to manage own workload and time to meet business requirements and timescales: 2 questions

7. know how to work with others to achieve team and organizational objectives: 7 questions

8. understand the sales process: 7 questions

9. know how to increase sales activities: 6 questions

Financial Skills Framework

Supporting Programs

Are you a Leader in an Organization?