The Award in Customer Service in Insurance (Non-UK) introduces the customer service function specific to insurance companies, intermediaries and providers. It helps build knowledge and understanding of the key processes and requirements related to good customer service. It is designed to equip candidates with the skills and knowledge they need to work as a customer service professional in an insurance context.

This unit prepares you for a career in this international industry. It 'sets the scene' by introducing the concept of risk and how it is managed, as well as the different categories of risk. It also explains how insurance acts as a risk transfer mechanism and introduces the main classes of insurance.

The CIRO Certificate is an international certificate for the investor relations profession. In the Middle East, the certificate is organized and delivered by the Middle East Investor Relations Association (MEIRA), in partnership with the UK IR Society (UKIRS). The Certificate in Investor Relations is regarded as a valuable benchmark for those already in the profession and an essential prerequisite for those seeking to work in the investor relations sector. To do this, various parties have collaborated to ensure that the CIRO Certificate 2020 reflects the necessary contents of operating in the regulatory environment of the Kingdom. The parties include the following: Capital Market Authority (CMA), the financial regulator of the Saudi capital markets; Tadawul, The Saudi Stock Exchange; The Financial Academy (FA); Middle East Investor Relations Association (MEIRA), an independent, non-profit organization dedicated to promoting the IR profession.

The objective of this unit is to develop knowledge and understanding of the fundamental principles and practices of claims practice and how claims are handled and considers practical aspects of handling a claim; from receipt to settlement (whatever that means in each case). It deals with the rules within which the claims handler must operate, as well as explain those of their duties which do not relate directly to the customer, e.g., the setting of claims reserves and ensuring that reinsurance and other recoveries are made.

The objective of this unit is to develop knowledge and understanding of the fundamental principles and practices of commercial property and business interruption insurances. It focuses on the main risks to commercial property; policy cover and market practices of commercial property and business interruption insurances, and risk perception, assessment and underwriting issues associated with these types of insurance.

Compliance Foundations Professional Certificate aims to build the capabilities of new employees of compliance departments, and provide them with the basic knowledge and skills with a comprehensive view of the compliance activities and environment by addressing examples and practical situations in various financial subsectors.

The Financial Academy developed this exam in cooperation with Euromoney Learning and it has also been adapted with the Saudi market to raise the efficiency of human capabilities working in financial services activities, which include: banking and insurance activities in addition to investment activities. This certificate targets front-line employees and operations, risk and compliance staff.

This unit provides candidates with knowledge and understanding of insurance products and practice, including underwriting and policy wordings, claims, customer service and information and communication technology. It looks at the need for the underwriter to understand the risks and for the insured to understand their part in providing appropriate information and ensuring the cover provided, based on this information, meets their requirements.

The objective of this exam is to develop knowledge and understanding of the fundamental principles and practices of insurance broking practice and will help you to acquire and develop the skills, care and diligence required to operate in the best interests of the client in finding suitable and cost-effective insurance protection and within the legal and regulatory framework operating for insurance business.