Competency Details ( Problem Solving )

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Competencies

Jadarat Dictionary

Problem Solving

Efficiency Behavioral Competency

Understanding problems and deciding on a suitable type of decision to take and develop lessons learned process. Engaging in cognitive processing in order to understand and find solutions to a problematic situation, where the approach and facts of finding the solution that helps self and others in decision-making is well researched.

Jadarat Code: B14

Level 1

• Seeks to understand the problem by gathering all relevant information. • Identifies the suitable solution to redundant problems. • Shows ability to solve basic problems encountered in the workplace. • Identifies causes and effects of own problems. • Solves problems using different methods and tools.

Level 2

• Demonstrates ability to analyze a wide range of information to have a full understanding of a problem. • Analyzes the root cause of the problem and suggest suitable solutions. • Seeks to propose the applicable solutions to suit an identified problem. • Practices new and innovative ways of solving problems. • Utilizes team members’ inputs and feedback regarding solving problems.

Level 3

• Analyzes complex problems and evaluates options for better solutions. • Employs work groups in solving problems to avoid any overlooked issues. • Tests proposed solutions for effectiveness in addressing problems. • Seeks multiple perspectives to attain better understanding of complex issues. • Shows ability to support others in understanding the problem and its causes.

Level 4

• Develops innovative strategies to address potential problems. • Encourages engagements to increase effectiveness and inputs to solve complex problems. • Ensures that every identified problem has a feasible solution • Employs diverse perspectives in producing strategies that effectively addresses complex problems. • Guides others to analyze and solve complex problems using different methods.

Level 5

• Promotes solving problems using modern trends and techniques across the organization. • Discusses the problems with stakeholders to verify the suitability and feasibility of the solutions. • Develops and establishes a process to guide others on previous situations or lessons learned. • Promotes defined approaches to help identifying and solving problems across the organization. • Supports business leaders in resolving complex disagreements in the best interests of the organization.