Competency Details ( Leading Change )

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Financial Skills Framework

Skills Dictionary

Leading Change

Behavioral Skills

Assessing and determining the need for initiating change to meet the business goals. Developing a communication process to implement the change strategy via various means. Understanding others’ concerns and encourage discussions to build a supportive environment. Gaining acceptance and commitment from the team by uncovering new possibilities and highlighting expected benefits.

Skill Code: B015

Level 1

Shows openness and willingness to change. Shows ability to set an active plan to adapt changes in the work place. Identifies resistance factors and causes to change. Identifies the outcomes of change.

Level 2

Understands the importance of change as a critical element of continuous improvement. Identifies the change and its implications. Encourages others to adapt changes and focus on the bright side of outcome. Recognizes the key factors and elements that helps to facilitate change.

Level 3

Participates in change initiatives and facilitate acceptance through different techniques. Anticipates the resistant elements to change and suggest appropriate solutions. Employs the appropriate information and channels to present the change. Demonstrates ability to support change by explaining benefits of change to stakeholders. Seeks opportunities to participate in activates that support change.

Level 4

Supports others to adapt change by utilizing different methods. Ensures change is in line with the vision and objectives of organization. Facilitates and lead activities that support change. Engages others in change implementation phases based on their personal characteristics. Applies expertise to deal with difficulties related to changes.

Level 5

Shapes change in an attractive manner to gain support. Advises on change processes and implementation approaches. Evaluates the needs of change across the organization. Builds an environment of accepting change by promoting the benefits and importance of change. Utilizes and unifies resources from different backgrounds to support accelerating the change.