Applies subject matter expertise to develop and enhance the property management approaches and techniques. Guides the organization on the process of maintaining and dealing with tenants and in resolving any possible complex disputes. Oversees and guides others on the management of key multiple properties.

Uses full knowledge to provide advice across the departments on the daily management of property matters. Shares own expertise in building and maintaining good tenant relationships and demonstrates advanced negotiation skills when advising tenants and dealing with their complex disputes.

Applies deep knowledge of the principles of property management to propose solutions to complex problems arising throughout the process. Manages assigned properties and applies the legal requirements associated with these properties. Decides on the appropriate course of action to deal with breaches of lease.

Uses specialised knowledge of the property management approaches and principles to understand the key factors affecting the tenant relationship. Understands how to resolve problematic issues that arise throughout the property management process, according to the residential landlord and tenant law.

Develops basic understanding of the property management principles and techniques. Demonstrates awareness of the key factors affecting the tenant relationship and applies own understanding of residential landlord and tenant law within the context of own job and in support of the team.