Competency Details ( Communication Skills )

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Competencies

Jadarat Competencies

Communication Skills

Efficiency Behavioral Competency

Sharing and conveying ideas, thoughts, in an effective and clear manner using different tools, approaches and mediums. Expressing one’s thoughts in an open, assertive, clear manner and non-verbal language to persuade others to achieve a common goal with respecting others’ opinions. Communicating information with others actively through various methods.

Jadarat Code: B06

Level 1

• Identifies the importance of good communications and its impact on results. • Presents information, ideas, thought and feelings using a clear and consistent language. • Supports discussed information and ideas by listening and asking the appropriate questions and avoiding interrupting others. • Shows a respectful manner in two-way communications. • Identifies various tools for communications and understands the needs for them.

Level 2

• Maintains an active listening with colleagues while sharing views, ideas and thoughts. • Interacts appropriately and objectively when discussing issues or matters to achieve the intended outcome. • Adjusts own behavior to suit team’s communication tradition and behaviors. • Seeks to discuss issues openly with respect to controversial topics. • Demonstrates the ability to communicate accurately through the appropriate channel. • Articulates information clearly and explains it effectively and confidently.

Level 3

• Shares ideas and thoughts through various clear and concisely communication methods to motivate others. • Communicates ideas and thoughts in confident and respectful manners to encourage others to share their ideas. • Responds effectively and appropriately to others underlying behavior patterns. • Facilitates conflict and sensitive discussions to gain clear understanding and end with successful results.

Level 4

• Recognizes when listeners do not grasp critical ideas and takes effective steps to deliver main points. • Uses a variety of communication methods and tools to promote shared understanding and dialogue. • Communicates business critical information to key stakeholders with clarity, precision and conviction • Assists others to develop advanced listening skills and achieve a two-way communication that leads to drawing objective conclusion.

Level 5

• Demonstrates highly proficient skills and attributes when discussing with different level of audiences in different environment settings. • Builds an enthusiastic environment, shares knowledge and encourages others to share ideas and knowledge. • Promotes and builds a culture of open and effective communication skills. • Simplifies strategic directions into concise and precise messages to employees using appropriate communication channels.