Applies subject matter expertise in the relevant regulatory requirements and leading practices and principles, and oversees the operations function across the organization to ensure effective and efficient processes across the different functions. Develops and maintains the organization's operating model and operational strategies, policies and guidelines according to the overall organisation's strategy.

Leads and provides expertise in monitoring and analysing the current workflows and operational processes. Provides expertise to others on what recommendations will address any challenges of complicated workflows and operational processes, and makes the necessary improvements to address these challenges.

Uses deep knowledge to support the teams across the organization in generating ideas for new and/or enhanced current workflows and operational processes for the different functions. Monitors multiple operational processes across the organization's functions, in line with the applicable regulations, polices and procedures.

Builds on the specialised knowledge of procedures, standards and guidelines set by the organization for performing the various operations, and the understanding of industry-relevant regulations. Distinguishes between the different types of workflows and operational processes and initiates the related activities within the context of own job and the team.

Demonstrates a basic understanding of the organization's workflows and operational processes. Has basic knowledge of the applicable regulations, policies and procedures that govern the different operation's workflows and activities within the function, and is able to initiate routine tasks within the context of own job.