Applies subject matter expertise in formulating the change management implementation, strategy and plans. Reviews the current change management tools used across the organisation, identifies creative opportunities for the use of change management tools, and plans the necessary updates of the business operations and processes, aiming to increase the work efficiency and effectiveness.

Uses full knowledge of the organisation's change management applications in reviewing the applicability, feasibility and risks of change, in relation to business. Uses own experience in managing and monitoring the effectiveness and efficiency of change.

Deeply understands all aspects of change management approaches related to the organisations' business and provides technical expertise to the teams. Is able to identify creative opportunities for improvements, and makes recommendations regarding change management.

Builds on specialised knowledge of change management and its applications to accomplish the assigned tasks. Is aware of the latest change management theories and is able to recommend change management tools to facilitate desired change.

Demonstrates basic knowledge and understanding of change management and applications related to own tasks. Is aware of the change processes that ensure smooth transition.