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Unlike general service training, this course is uniquely designed to address customer service within the insurance industry context. Participants will learn how to manage customer interactions at all stages of the insurance journey – from onboarding to claims – with a clear understanding of regulatory expectations and service standards. Delivered by seasoned insurance professionals, the course ensures relevance and practical application.
Insurance
Personal Skills and Self-Development
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This provides you with the opportunity to select the available times that suit you best for participation in our program. These times represent slots during which we are ready to welcome you and provide assistance and guidance.
• Explain the difference between Customer Service in Insurance and other industries
• Describe the process of good customer service in Insurance in line with Insurance Authority regulations
• Recommend ways to improve customer service in Insurance
