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The Advanced Diploma in Insurance (ACII) is a professional qualification providing an enhanced understanding of insurance practice, both technical subject matter and overall application skills, as well comprehensive assessment of market knowledge and understanding. By obtaining your advanced diploma, you can join the top professionals in the insurance sector. Insurance Corporate Management is one of ACII Units, which provides To enable candidates to understand the management of the claims function in an insurance organization.
The Advanced Diploma in Insurance (ACII) is a professional qualification providing an enhanced understanding of insurance practice, both technical subject matter and overall application skills, as well comprehensive assessment of market knowledge and understanding. By obtaining your advanced diploma, you can join the top professionals in the insurance sector. Insurance Corporate Management is one of ACII Units, which provides To enable candidates to understand the management of the claims function in an insurance organization.
Insurance
Operations
Not Exist
Lecture
Case Studies +4
Lecture
Case Studies
Brainstroming
Practical Implementation
Dialogue Teams
Exercises and assignments
Pre Exam
Post Exam +2
Pre Exam
Post Exam
Simulation Test for professional exam
Discussion Panel
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This provides you with the opportunity to select the available times that suit you best for participation in our program. These times represent slots during which we are ready to welcome you and provide assistance and guidance.
Online Training-In Class Training
Design and implementation of a claims management strategy and philosophy
Evaluate organization designs and structures
Internal structure of the claims function including various roles, responsibilities and specialisms.
Assess the impact of regulation and legislation on claims management
Claims handling operations
How the claims function interacts with other departments
Online Training-In Class Training
Evaluate the customer experience in the firm, including by use of customer journey mapping
How customers can be retained
How complaints can be managed
Assess policyholder dispute options and the consequences of a breach of the contract
Design and implementation of claims handling procedures for both first and third parties
Supplier and relationship management
Use of call centers in the claims management function
How claims practices and procedures can be reviewed, improved and complied with
Online Training-In Class Training
Reserving and estimating philosophies and techniques
Civil Procedure Rules to relevant claims scenarios
How Information Technology and management information can support the claims function
Impact of fraud on claims management
How claims are managed in the Lloyd’s and London market
Reinsurance claims procedures
Generic claims principles applicable to international claims
Policy wording interpretation in relation to various claims scenarios
Online Training-In Class Training
Analyze the constituent parts of internal and external costs, including leakage
Mechanisms for controlling internal and external costs, including leakage
Main problems in controlling claims expenditure, including leakage
Evaluate the management of the claims function.
Evaluate and apply claims service principles and practices.
Evaluate the application of technical claims principles.
Analyze the financial aspects of the claims function.
