This training program aims to prepare the participants with the knowledge and skills necessary to pass the Certified Compliance Officer professional exam (CCO). Participants in this training program will learn how to effectively perform the duties of a compliance officer and methods for managing non-compliance risks, as well as implement risk-based anti-money laundering programs and develop relevant internal control mechanisms.

Customers are the cornerstone of the survival and growth of profitable business segments, and customer relationship management (CRM) is one of the most important tools to support and grow the organization; the real wealth of the organization to maintain continuity in the market is its customers. Successful work depends on communicating with customers effectively, understanding them better, and meeting their expectations. This training program is designed to provide participants with the knowledge and skills necessary to manage customer relationships, develop the concept of relationship marketing, identify relevant strategies to achieve sustainable results, and know the relationships between systems to create effectiveness between customer relationships and improve them in the future, in addition to familiarity with customer types, and apply a customer relationship management system that works efficiently and effectively.

Globalization, automation, digitalization and changes in workforce patterns over the past five years, and most recently due to the COVID-19 pandemic, have made rapid business transformation a necessity for organizations to change the way they think and act to keep pace with developments. In this training program, participants obtain the skills necessary to manage change by developing critical skills and familiarizing themselves with the tools to implement change accurately and smoothly, thus positively impacting the organization's growth and success, as well as its ability to remain competitive in the field of business.

Customers are the real wealth and capital of business organizations today. The real competitive advantage in the market is how many customers you own and your ability to maintain them. Therefore, customer centricity has become of paramount importance through customer service and excellent communication with them professionally. The program focuses on fostering a customer-centric culture by understanding customer needs and expectations aiming to make appropriate changes and thereby exceeding their expectations, delivering an outstanding customer experience and creating a long-term relationship, along with understanding the benefits of customer centric performance.

The "Commercial Concealment Prevention" program provides an opportunity to enhance the knowledge and skills of banking sector employees in combating commercial concealment, enabling them to effectively handle the challenges of this field and address the associated risks. This training program is distinguished by its focus on several key topics, including understanding the concept of commercial concealment, accurately distinguishing between criminal acts and violations, identifying the material element, and using appropriate investigative methods to uncover commercial concealment crimes. Additionally, it emphasizes the role of good faith in classifying actions and offers in-depth insights into the social, economic, and security implications of these activities. Throughout the "Commercial Concealment" program, participants will acquire the knowledge and skills required to take effective action against commercial concealment, including understanding detection controls, enforcement measures, and the legal procedures for reporting violations.

This training program provides participants with knowledge and skills related to the insurance claims department and its functions, claims philosophy, various types of reserves, as well as a review of methods for combating fraud in insurance claims, unwarranted overpayments of claims amounts, estimating the claims provision, as well as describing the role of reinsurance in managing catastrophic claims.

n light of the huge amount of data that organizations need to manage and analyze, it has become necessary for today's organizations to master the basic skills necessary to deal with Microsoft Excel as a flexible tool in dealing with equations and statistics professionally. It is considered one of the most important pillars of the work of accountants, data analysts and administrators alike. This training program is designed to provide participants with the knowledge and skills they need to comprehend organizational intelligence through the ability to deal with functions, analyzing vast amounts of data, extracting accurate, actionable information, and presenting that to decision makers.

Negotiation is inevitable as many aspects of our lives are a series of negotiating situations. Negotiation and persuasion skills are one of the keys to success and one of the most important skills that any person must possess, whether in practical or personal life, since negotiation is necessary to reach mutual gain through the best possible solutions. This training program is designed to provide participants with modern methods and basic concepts of the negotiation process, in addition to familiarizing them with the main features of successful negotiation, negotiation stages, how to prepare for negotiation and making a good impression, as well as developing their ability to overcome the objection stage to reach a successful closure and mutual gain for all parties.

Are you familiar with the basics of business writing? Can you simplify complex ideas? Would you like to improve your technical writing and reporting skills? Professional writing skills improve relationships and performance between employees and stakeholders, thus contributing to the credibility and professionalism of a business. Through this training program, participants will develop business writing skills that will allow them to communicate effectively with each other through learning and using various electronic methods, as well as acquiring the skills necessary to efficiently prepare formal letters and technical reports.

You've probably heard of the term "Block chain", right? but you don't really know how it works? What are its applications? Many people refer to Block chain technology as the "The Internet of Money", also it has been one of the fastest growing information technologies of the past decade. Therefore, this training program is designed to cover the fundamentals of Block Chain and its applications, as well as the challenges and risks involved with its various applications.

Legislation, laws, and regulations related to combating money laundering and terrorist financing at the international and local levels are crucial in the business and financial world to enhance the ability of financial institutions to prevent the occurrence of such financial crimes. This training program is designed to provide participants with knowledge related to combating money laundering and terrorist financing, local and international legislation, and relevant best practices, and demonstrates the role of the Board of Directors and the executive management of financial and non-financial institutions, and non-profit organizations, in supporting and activating the AML/CFT program.

It is a well-known fact that the Great Depression of 1929 was one of the most serious economic crises of the 20th century. With time, this has led to the emergence of new concepts for B2B competition, as well as the separation of B2B sales from other sales activities. Therefore, the development of sales personnel for the corporate sector has become a must for any organization. This training program focuses on developing the sales experience and improving the experience of corporate sales customers, studying and analyzing the marketing mix and recognizing its relationship to increasing market shares and its impact on the total sales volume, in addition to providing participants with effective negotiation skills to deal with B2B sales and achieve the desired corporate goals.

Combating fraud threats in financial institutions is one of the most important global security priorities, so laws and regulations have been enacted that make financial services safe and able to prevent such threats. This training program is designed to provide participants with the necessary knowledge to understand the fight against fraud of various kinds, its indicators, methods of detecting and investigating fraud, and the most important methods that can be used to combat and prevent it in financial institutions.

This training program is designed to develop participants' skills in financial planning and setting investment objectives for managing clients' assets. It also focuses on financial consulting skills to analyze investments and investment products available in the market, and provide the most appropriate solutions and products to meet clients' needs, their future expectations, and attain their financial goals.