Program Brief
{mlang en}This training program is designed to be self-paced so that it is held virtually, electronically and asynchronously, where trainees can register for the chosen program, start the training, and resume the training program at suitable time and place. This training program aims to prepare the participants with the knowledge and skill to pass the Exam for the Retail Banking Foundations. This exam is mandatory by Saudi Central Bank (SAMA), intended for all front-line and Customer Care Department employees in banking sector in Saudi Arabia. This program is designed to introduce participants to the principles of customer service in the banking services sector, banking products and services provided to individuals, in addition to reviewing the mechanism of protecting bank customers, as well as reviewing the relevant laws and regulations that enable them to perform their duties towards customers and the beneficiary professionally and with full responsibility.
Program Goals
At the end of the training program, the participant should be able to:
- Increase knowledge of banking services and Retail banking products to raise the level of productivity and sales capacity
- Improve awareness with regulations and policies to facilitate performing his duties in accordance with the legal measures
- Acquire knowledge and skills to pass the mandatory professional exam of Retail Banking Foundations Professional Exam
- Increase knowledge and professional ability to manage clients and protect them professionally and responsibly
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- Aware of key risks of fraud and money laundering, as well practicing methods in order to supports his/her dealing with such in accordance with the Saudi control practices built on best and international regulations and practices
Program Agenda
Program Requirements
Not Available
Program Path
Names of the training programs that are integrated (enriched) with the training program:
- Not Available
Names of the training programs that after the training program:
- Not Available
Program Method
- Lecture
Evaluation Method
- Other
Training Type
- Self Learning
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