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In light of the intense competition in the banking sector, banks should implement strong strategies to deliver quality products and services that meet the needs of customers and maintain their loyalty while acquiring new ones; By enhancing customer experience, which is a key competitive advantage. This training program is designed to develop participants' skills in quality assurance by providing them with the knowledge, basic concepts and techniques needed to develop and implement a quality strategy, as well as its application to the internal audit process and effective report writing.
In light of the intense competition in the banking sector, banks should implement strong strategies to deliver quality products and services that meet the needs of customers and maintain their loyalty while acquiring new ones; By enhancing customer experience, which is a key competitive advantage. This training program is designed to develop participants' skills in quality assurance by providing them with the knowledge, basic concepts and techniques needed to develop and implement a quality strategy, as well as its application to the internal audit process and effective report writing.
Banking
Strategy, Planning, and Quality
Not Exist
Lecture
Case Studies +4
Lecture
Case Studies
Brainstroming
Practical Implementation
Dialogue Teams
Exercises and assignments
Pre Exam
Post Exam
All job families in the Banking Sector
This provides you with the opportunity to select the available times that suit you best for participation in our program. These times represent slots during which we are ready to welcome you and provide assistance and guidance.
In Class Training-Online Training
Introduction to Quality Assurance
Concepts of Total Quality Management
Principles of Deming’s fourteen points and other Approaches
The process approach and ISO9001
ISO9001 as a framework for managing Quality Assurance
Core principles in achieving Total Quality Management
Prevention, not correction
Concept of customer focused quality
Techniques for QA improvement
Case study covering showing QA process from start to end
In Class Training-Online Training
Role of QA within the banking and finance sector
Concept of service quality in banking
Tools and the role of technology in implementing QA strategy in banks
QA testing process for digital products and service applications
Case study: How digital adoption is affecting the evolving role of QA in banks
In Class Training-Online Training
Measurement and monitoring of processes
Measurement and monitoring of the banking products and services
Measurement and monitoring the satisfaction of interested parties
Analysis and reporting of data
Continual improvement of the system
Continual improvement of the banks
In Class Training-Online Training
Management and planning of an internal audit
Auditing in practice
Collecting data
Feedback on the audit
Audit reporting
Understand the concepts and fundamentals of quality assurance to know how to apply these concepts in the banking and financial sector.
Understand the implications and impact of the quality assurance strategy within the digital ecosystem of banking institutions.
Identify the common challenges that arise in the banking sector during the process of implementing the quality assurance strategy to confront them and avoid their occurrence.
Recognize the participatory vision of the organization with regard to quality assurance management.
Recognize the means and techniques of continuous improvement of quality processes to ensure business continuity and the competitiveness of the organization.
Improving the values and ethics of employees and cooperation among them, which will reflect positively on increasing efficiency and profitability.
