Applies subject matter expertise to ensure that the business operations and processes are in line with the organizational strategy. Provides expertise to develop innovative ways to improve the business processes and procedures across the organization, and monitors execution to ensure the achievement of organizational goals and objectives.

Uses a full knowledge base to lead and monitor the planning of the business operations across the departments. Provides expertise to solve non-routine complex problems that might arise regarding the business management activities, and establishes a clear set of procedures and measures to ensure operational effectiveness and efficiency.

Utilizes deep knowledge and understanding of all aspects of the business fields to plan the processes and procedures of the business operations. Deeply understands own organizational strategic goals and objectives and stays current on the best practices for the planning of business operations.

Possesses specialised knowledge and understanding of the various business fields, such as marketing, advertising, sales, and supply chain. Understands the impact of the core functions on the business and follows the set procedures to initiate the planning and monitoring of the business operations.

Demonstrates basic understanding of the organization's business fields, the core functions and the systems and processes. Shows basic knowledge and awareness of the procedures required for planning and monitoring the different business operations and is able to initiate basic operations within the context of own job.