Competency Details ( IT Operations Management )

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Competencies

Jadarat Competencies

IT Operations Management

Efficiency Technical Competency

The knowledge and understanding of IT operations management principles and practices to monitor and control IT services. Applies knowledge and skills to plan and execute for availability, scalability, configuration and asset management, taking into consideration business nature and requirements. Performs and oversees the execution of installation, administration and maintenance for system software and hardware.

Jadarat Code: T86

Level 1

Demonstrates basic knowledge and understanding of IT operations management principles to assist in administrating IT systems. Has basic awareness of IT availability, scalability, configuration, operations and asset management activities, and is able to perform basic installation and maintenance for the system's software and hardware.

Level 2

Possesses specialised knowledge and understanding of various IT operations management activities. Supports the team in the IT availability, scalability, operations, configuration and asset management activities. Provides support on a day-to-day basis on installation and maintenance for system's software and hardware.

Level 3

Utilizes deep expertise and understanding of various IT operations management activities to support and maintain information technology systems. Uses tools and techniques to plan for IT availability, scalability, operating, configuration and asset management of IT. Applies deep knowledge in performing complex installation and maintenance for the system's software and hardware.

Level 4

Uses full knowledge of the principles and practices of IT operations management activities. Provides advice and guidance to plan for IT availability, scalability, operations, configuration and asset management of IT. Provides expertise in performing complex installation and maintenance for the system's software and hardware.

Level 5

Applies subject matter expertise in formulating IT operations strategy. Draws from experience to evaluate the IT availability, scalability, operations, configuration and asset management plans, and monitors execution of IT operations activities.