Competency Details ( Digital Literacy )

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Financial Skills Framework

Skills Dictionary

Digital Literacy

Technical Skills

The ability to effectively and confidently use digital technologies, platforms, and tools to perform tasks, solve problems, and communicate in a professional context. For financial services employees, this includes proficiency in using financial software, data management tools, cybersecurity practices, and emerging technologies such as AI and cloud services to enhance productivity

Skill Code: T034

Level 1

Demonstrates a basic understanding of digital tools and technologies used within the organization, including office applications, email systems, and online collaboration platforms. Learns the fundamental processes involved in accessing, storing, and managing digital information. Follows simple cybersecurity practices such as password management under supervision.

Level 2

Applies knowledge of software, communication tools, and data management systems to perform tasks efficiently. Understands how various applications integrate to support business functions and follows established protocols for handling digital data securely. Identifies basic digital risks and adheres to cybersecurity policies in day-to-day operations.

Level 3

Analyzes the digital requirements needed for effective operations and uses more advanced tools such as databases, customer relationship management (CRM) systems, and data analytics software. Troubleshoots common digital issues and provides advice on improving workflows using automation tools and templates. Demonstrates consistent adherence to cybersecurity standards while handling sensitive information.

Level 4

Leads the adoption of new digital tools across teams and provides guidance on best practices for using advanced platforms, automation tools, and cloud-based systems. Uses data analytics to generate insights and improve business outcomes. Promotes cybersecurity awareness within the team and ensures compliance with internal digital policies.

Level 5

Applies deep expertise in digital technologies to align digital strategies with business goals and drive innovation. Evaluates emerging technologies such as AI and machine learning for potential business application. Provides strategic recommendations for digital transformation initiatives and mentors others to develop advanced digital competencies. Ensures digital operations support regulatory compliance and long-term business objectives.