Competency Details ( Surveying and Assessment )

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Financial Skills Framework

Skills Dictionary

Surveying and Assessment

Technical Skills

Responsible for conducting risk surveys and loss assessments in general insurance, evaluating causes and extents of damage or liability, and recommending settlement amounts or risk mitigation measures. Ensures accuracy of findings, adherence to regulatory requirements, and alignment with organizational standards across various lines (e.g., property, motor, marine, liability, engineering).

Skill Code: T009

Level 1

Demonstrates basic familiarity with surveying and loss assessment methods and documentation. Learns the steps and requirements for on-site inspections, data gathering, and straightforward claim evaluations. Applies basic techniques under close supervision to produce initial reports that feed into claim or underwriting decisions.

Level 2

Applies broader knowledge of insurance policies, regulations, and surveying tools to conduct routine site visits or loss assessments with limited supervision. Evaluates supporting documents, identifies potential risk factors or coverage issues, and prepares preliminary valuation estimates. Collaborates with senior team members to refine reporting and ensure compliance.

Level 3

Uses deep technical expertise to independently handle complex or high-value losses. Examines multiple variables (e.g., cause of loss, salvage, business interruption) and determines appropriate scope of coverage. Advises colleagues on nuanced policy conditions, provides accurate valuation or settlement recommendations, and ensures regulatory and ethical standards are upheld.

Level 4

Determines team or departmental priorities for surveying and loss assessment, aligning with organizational strategies. Oversees technical quality and compliance of surveys, mentors junior assessors, and drives process improvements (e.g., technology adoption, standardized reporting). Evaluates complex scenarios (e.g., catastrophe losses) and guides stakeholders on appropriate risk mitigation or claims resolution strategies.

Level 5

Sets overarching surveying and loss assessment frameworks to address evolving market trends, regulatory changes, or emerging risks. Shapes organizational policies and best practices for loss investigation, leveraging industry benchmarks. Influences strategic decisions (e.g., underwriting parameters, product development) by linking precise assessment outcomes to broader business objectives and guiding large-scale implementations.