The Financial Academy (TFA) has earned two prestigious certifications from the
International Organization for Standardization (ISO)
, obtaining a dual global recognition of its commitment to the highest standards of quality and excellence in its operations and training services.
The first certificate – the ISO 9001 in
Quality Management System
(QMS) – demonstrates the Academy's full compliance with the global best practices in managing operations, ensuring the quality of its services, and keenness to continuously improve performance and enhance satisfaction of beneficiaries.
The second certificate – the
ISO/IEC 20000
in IT Service Management (ITSM) – proves TFA's adherence to applying the best international standards to secure and maintain highly efficient and trusted IT services. This recognition also showcases the Academy's ability to tune its IT services to business needs, and to effectively advance the digital transformation strategies.
The Financial Academy (TFA) is an entity with an independent, legal and administrative status. It is organizationally located under the Chairman of the Board of the Capital Market Authority (CMA). The Academy is dedicated to qualifying the financial sector human capital, including senior managers and board members, by advancing their knowledge, capabilities, skills and culture. TFA also develops and promotes best professional financial practices, targeting all components of the financial services sector including banking, finance, insurance and capital market.